Introduction
In today’s competitive landscape, organizations seek more than traditional cost-saving outsourcing. They demand strategic operations that unlock measurable value across finance, human resources (HR), and procurement functions. This paradigm shift has accelerated the adoption of global business services solutions to transform business process outsourcing (BPO) into a strategic growth engine.
As enterprises evolve, trusted partners like Hexaware deliver advanced outsourcing solutions that extend beyond transactional processing to drive enterprise-wide transformation. In this comprehensive blog, we explore the benefits, capabilities, and real-world impact of Hexaware’s global business services 2.0, and how it shapes business process outsourcing for finance, HR, and procurement in the digital era.
What Is Global Business Services 2.0?
At the core of modern outsourcing lies global business services 2.0 (GBS 2.0)—a refined evolution of traditional shared services and BPO models that integrates deep domain expertise, digital technologies (including automation and analytics), and strategic advisory to deliver measurable outcomes. Hexaware’s GBS 2.0 goes beyond basic service delivery to enable:
- End-to-end operational transformation
- Unified governance and process standardization
- Advanced analytics and digital insights
- Seamless integration of AI and automation
Hexaware’s GBS 2.0 combines process efficiency, cost optimization, and enhanced user experiences in functions like finance, HR, procurement, and sales operations.
Why Business Process Outsourcing Still Matters
Despite technological advances, organizations continue to outsource critical back-office functions because it:
- Reduces operational costs
- Improves process quality and consistency
- Accelerates scalability and growth
- Enhances focus on core strategic initiatives
Business process outsourcing is no longer just about shifting work outside the enterprise; it’s about unlocking flexibility and operational excellence through specialized expertise and digital leverage.
Hexaware GBS: A Strategic Partner for Transformation
Hexaware’s business process services (BPS) and global business services (GBS) offerings combine enterprise process expertise with innovation, automation, and analytics to elevate operations. Their GBS 2.0 framework enables organizations to:
- Centralize and standardize global operations
- Deliver better finance and HR outcomes
- Optimize procurement and vendor management
- Harness automation and AI for performance gains
At its core, Hexaware’s approach blends advisory, delivery, and transformation to ensure seamless operational readiness.
BPS for Finance & HR: What It Entails
Finance Outsourcing
Finance outsourcing under the GBS 2.0 model includes the full spectrum of finance and accounting services:
- Invoice and vendor management
- Payments and cash application
- Credit and collections
- Financial planning and analysis (FP&A)
- Treasury and compliance
By integrating analytics and automation, Hexaware enhances accuracy, accelerates cycle times, and improves working capital performance.
HR Outsourcing
In HR, BPS covers:
- Employee data administration
- Payroll and benefits
- Talent acquisition and onboarding
- Learning and development support
- Employee engagement services
Through sophisticated tools and analytics, HR outsourcing delivers better workforce management and helps increase retention and satisfaction.
Procurement Outsourcing: Driving Strategic Value
Procurement outsourcing has emerged as a strategic priority because it directly impacts an organization’s bottom line. Under Hexaware’s GBS 2.0, procurement services include:
- Vendor onboarding and management
- Sourcing and spend analysis
- Contract lifecycle management
- Strategic sourcing support
With the addition of analytics and AI, procurement becomes proactive—not just a transactional cost center. Hexaware’s approach helps businesses manage spend, control vendor risk, and support sustainability goals.
Key Benefits of Outsourcing with Hexaware GBS 2.0
1. Cost Optimization and Efficiency
GBS 2.0 creates opportunities to centralize processes, reduce redundancies, and implement scale-driven efficiencies. Enterprises can unlock strategic cost savings while continuously improving process performance.
2. Enhanced Operational Quality
Through standardized workflows and intelligent automation, outsourcing with Hexaware reduces errors, enhances compliance, and ensures consistent service delivery across global locations.
3. Data-driven Insights
Analytics and reporting transform raw operational data into strategic insights. Organizations gain visibility into performance trends, bottlenecks, and opportunities for improvement.
4. Scalability
Hexaware’s GBS model supports dynamic scaling—whether expanding into new geographies or increasing service complexity—as business needs evolve.
5. Focus on Strategic Priorities
Outsourcing allows internal teams to concentrate on strategic initiatives instead of routine operations, fostering growth and competitive advantage.
Hexaware’s Digital Levers: Automation, AI, and Analytics
Hexaware integrates cutting-edge technologies into its business process solutions:
- Automation and AI: Reduces manual tasks and boosts productivity.
- Generative AI: Enhances customer interactions and decision support.
- Analytics: Drives continuous improvement and visibility.
These digital levers ensure that outsourcing is not just operational support but a catalyst for innovation.
Case in Point: Real-world Impact
Across industries, Hexaware’s GBS solutions have enabled clients to significantly enhance performance. For example:
- A global apparel retailer unified payroll operations across 15+ countries, significantly cutting processing time and errors.
- A finance global capability center achieved up to 75% reduction in total cost of ownership and improved operational productivity.
These successes highlight how strategic outsourcing delivers measurable business value.
Best Practices for Successful Outsourcing
To maximize BPS benefits:
- Map existing workflows before transition.
- Define clear KPIs and outcomes.
- Leverage automation early in the cycle.
- Foster partnership and governance structures.
- Continuously monitor and evolve processes.
A structured approach ensures smooth transition and sustained improvements.
Why Choose Hexaware for BPS and GBS
Hexaware stands out as a partner due to:
- Deep domain expertise in finance, HR, and procurement outsourcing
- Digital-first delivery model
- Proven methodologies for seamless transition
- Global delivery footprint and flexible engagement models
With GBS 2.0, the focus shifts from cost reduction alone to strategic transformation with measurable outcomes.
Conclusion
Business process outsourcing for finance, HR, and procurement has matured into a strategic imperative for modern enterprises. Hexaware’s global business services 2.0 delivers a comprehensive framework that combines domain expertise, digital innovation, and measurable outcomes.
By partnering with Hexaware, organizations can transform routine operations into strategic value drivers, enabling sustainable growth and competitive differentiation in the digital economy.
