Introducing Hexaware’s next-generation speech and text analytics solutions. This standalone tool redefines customer experiences without the hassle of integration.
Our solution pinpoints core issues, analyzes sentiment, and streamlines calls, making it the ultimate tool for elevating customer service. It ensures compliance, boosts agent performance, and clarifies every conversation.
Transformative Insights
Our contact center speech analytics analyzes customer interactions to identify challenges, revolutionize processes, and unlock the true potential of your business. Extract insights from customer sentiment and operational metrics to enhance customer satisfaction and reduce average handling time (AHT), turning interactions into opportunities.
Empower Your Agents
With post-call insights, from sentiment analysis to conversation dynamics, unlock a wealth of knowledge that fuels agent productivity and performance.
Benefits
- Enhanced customer satisfaction
- Reduced average handling time (AHT)
- Improved agent productivity
- Comprehensive post-call analytics
Connect with us and step into the future. Improve customer interactions with Hexaware’s speech and text analytics solution.
