A leading bank catering to millions of customers and numerous banking services across 160 countries had their payments investigation operations outsourced, but they were not happy with the services provided. Their service provider’s high FTE based pricing model was inefficient, lacked automation and digitization, resulted in poor performance, non-conformance of various laws and even impacted their relationship with their clients.
To combat efficiency issues and tackle the high costs and efforts, Hexaware embarked the client on a transformation journey for their payments investigation process for improved business performance and enhanced efficiency.
The transformation model’s highlights were
- Lean and mean model for intelligent process automation
- Bots for modernization of the payment investigation process
- Cost saving intelligent automation backed approach
- Upfront benefits from day1 of engagement converting to 7.9M$ savings, etc.
