Digital Workplace is blurring the lines between the physical space and helps to stay connected in this agile digital world. As the distinction between professional and personal life dissolves, and the workplace becomes more mobile, employees are communicating and collaborating in unprecedented ways.
Hexaware believes that the workplace of tomorrow will need to adapt to this new social and mobile environment, driven by hyper collaboration and consumerization of IT; while remaining flexible to accommodate different users and amplify their digital workplace experiences.
In the Digital World, the focus is on systems of engagement – customer and employee facing systems – where user experience is at the core to enhance productivity. Hexaware Digital Workplace Practice enables customers to embrace new digital technologies (such as Digital Resolver, ZeroTouch ServiceDesk, Cloud Workplace, Mobility, IoT, Analytics, Artificial Intelligence, etc.) and covers end-to-end lifecycle – Enablement, Transformation and Operations optimization.
Hexaware Digital Workplace Services suggests considering an experience-centric approach based on tenets of user experiences – speed, agility, reliability, etc. than a tools-centric approach. We start with identifying the journeys of employees at different interactions or touchpoints in their enterprise, mapping them to underlying services and processes and then determining the underlying tools and technologies that will enhance / support these journeys.
We measure pre / post experiences at those touchpoints (direct / indirect) to derive value in using our Experience-Centric Digital Workplace strategy. Few of the key benefits derived are-
Hexaware’s Digital Workplace Service provides frameworks, architectures, solution accelerators and support models for delivering hyper-collaborative, agile, user experience centric end-user computing environment. We cover the entire spectrum of offerings from assessing the user personas and their specific needs (Consulting), migration and transformation to future digital workplace state (Engineering and Platforms) as well as optimized support modes (Operations) for digital workforce.
Digital Workplace Consulting covers the assessment of the user profiles in the Enterprise Workplace. Today the Workplace serves different purposes for each and every user and hence it is extremely important to map the journey of each profile, understand the interactions and touchpoints of specific profiles within an enterprise and determine the productivity areas. For example, a mobile user profile would value the mobility and ease of access as the most critical factor, while developer user profile may look at power and tools flexibility the most.
It is also critical for an enterprise to have centralized visibility of their workplace landscape (desktops from hardware or software perspective, resource utilization, sizing, performance factors, as well as user experience). It helps enterprises to align their current workplace model towards future transformation state which enables collaboration, enhances productivity and eliminates friction between Process-Technology and Employees.
Our Consulting portfolio covers-
ServiceDesk and Desktop Support Consulting
Workplace & Mobility Consulting
Digital Resolver Consulting
Digital Workplace Engineering portfolio provides migration and transformation services, frameworks as well as toolsets to enable enterprises achieve the desired future state of agile workplace. We deliver engineering services with clear outcomes and assured ROI.
Our Engineering portfolio covers-
Workplace and Mobility Engineering
Messaging and Collaboration Engineering
To accelerate the pace of user experience and productivity enhancement, Hexaware has invested in a center of excellence which develops and enables digital workplace tools and service platforms for a superior digital workplace experience. The platform also enables users to access the workplace in a device independently; in an OS-agnostic manner.
Hexaware’s Digital Workplace Platform solution offers-
HexaSmart Workplace Platform, which is a unified platform designed to self-control and self-manage their workplace environment across apps, data and devices. Few key features of the platform are-
Digital Resolver Platform
Digital resolver platform offers a suite of services enabling smart, always accessible and fully mobile workplace enhancement solutions–
Hexaware’s Digital Workplace Operations is built on providing a 6-stage solution approach starting with AutoHeal to pro-active maintenance, self-management, followed by virtual assistance, live agent and finally smart hands.
Operations support for digital workplace covers-
Service Desk & Deskside Operational Support
Workplace and Mobility Operations
Messaging and Collaboration Operations
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