At Hexaware, our customers are at the heart of everything we do. We deliver real-world business outcomes by leveraging our AI and Generative AI consulting and implementation capabilities. From identifying use cases to building a compelling narrative for stakeholder buy-ins, our GenAI experts help you realize your vision. Our industry starter kits and accelerators help you navigate the complexities of enterprise-wide implementation while ensuring governance and data security.
Responsible AI Framework: The Bedrock of Our GenAI Services
Fairness
We ensure your solutions are unbiased and inclusive by rigorously evaluating dataset biases and focusing on equitable outcomes.
Accountability
We maintain transparency and responsibility through meticulous documentation and third-party oversight, ensuring all AI development stages adhere to responsible AI policies.
Transparency
We empower you to make informed decisions by clearly documenting data origins, processes, and model design.
Reliable & Secure
Your privacy and security are our priority, with robust data anonymization and security measures ensuring model reliability and consistency.
Disrupting the Normal With an AI-first Approach
Our GenAI strategy is centered on three pillars:

Disrupting Ourselves
Integrating generative AI technologies into every aspect of our service delivery and operational processes.

Disrupting Clients
Collaborating with clients on generative AI projects.

Disrupting Industries
Targeting select high-impact initiatives through partnerships and our generative AI capabilities.
Behind our GenAI strategy is a structured approach focused on creating customized generative AI use cases, prioritizing them based on feasibility, relevance, and ROI. We also focus on collaborating with customers to create generative AI centers of excellence to ensure GenAI integration with existing business functions and tools.
Consulting and Implementation Framework
Decode AI
Understanding & Scoping
Identify aspects that contribute to an effective integration. Create generative AI journeys, define needs, and identify frictions and hypotheses.
- Assess Business/IT Areas for Scope
- Identify Best Generative AI Models
Ideate with experts for the best outcomes. Conceptualize solutions based on our enterprise generative AI value proposition.
- Discover & Define Use Cases
- GenAI Solution Alignment & Prioritization
Understanding & Scoping
Consulting and Implementation Framework
Decode AI
Encode AI
Building & Delivering
Build to foster innovation & internalize creativity. Work closely with experts for new design blueprints.
- Evaluate Data Pipeline; Enable Readiness
Ensure the harmonious interplay of creation, validation, and refinement. Focus on rapid development, deployment, and training for expedited generative AI adoption.
- Solution Design and Development
- LLMOps (large language models) Monitoring, Maintenance
Building & Delivering
Encode AI
Solutions Portfolio: The GPT Approach
We consult, categorize, and execute to enable holistic transformation.



The Engagement Roadmap
Work with our team at all stages- right from brainstorming to laying out a strategic roadmap.
Foster greater collaboration and ideation between Hexaware & your teams for a robust generative AI implementation.
Access our team’s NLP expertise for industry-centric nomenclature to harness the power of generative AI for real-world outcomes.
Fuse GenAI with traditional artificial intelligence and ML & predictive analytics for better platform integration.
Generative AI Solutions
Secure Access
Enable apps to leverage GenAI without compromising sensitive data and transform security measures.
Knowledge Management
Generate industry-leading knowledge-based articles with accurate, reliable information to empower teams.
Private LLM for Legal
Deploy a secure, domain-specific AI model tailored to your enterprise. Maintain full data control, ensure compliance, and unlock AI-driven insights without relying on public models.
Tensai GPT/ Enterprise Chatbot
Build a seamless knowledge bank chatbot encompassing pivotal business information across verticals.
Multimodal Connect
AI-powered virtual assistance for field engineers. Get real-time, context-aware support with enriched responses—images, tables, and visual aids.
RapidX™
Transform optimization/refactoring, legacy modernization, and documentation across the software development lifecycle (SDLC).
AgentVerse
Transform document interaction with Agentic AI. Unlock deep domain knowledge with seamless, intelligent access to information.
Personalized Product Recommendations
Customize the generation of product descriptions and increase hyper-personalization for varied audiences.
Tensai® Clinical Co-Pilot
Streamline clinical literature review with AI-powered synthesis from trusted sources like DrugBank and DailyMed. Access accurate, up-to-date insights enhancing research efficiency and decision-making.
Tensai® Customer Service Voice Bot
Enhance Service Efficiency and User Experience through AI-powered natural voice interactions designed to act as customer service agents.
Tensai® Legal Co-Pilot
Streamline legal document review with AI-powered risk detection, mutuality checks, and real-time recommendations. Enhance precision, automate redlining, and simplify compliance for faster, smarter legal workflows.
Tensai® Contact Center Co-Pilot
Optimize contact center operations with real-time AI-driven transcription and summarization. Seamlessly integrate with Amazon Connect, Genesys, and ServiceNow.
GenAI leaders
GenAI Is Part of All of Our Services
Don’t miss out on the transformative power of GenAI, no matter what the challenge is.
Cloud
Excel in cloud technologies and transform business ecosystems with GenAI expertise.
Data & AI
Unleash hidden potential from legacy and real-time data.
Digital IT Ops
Enhance coding efficiency and accelerate development with GenAI.
Business Process Services
Simplify interactions with fluid language models
Digital & Software
Transform Software Development with GenAI-powered solutions.
Enterprise Solutions
Optimize, implement, and manage your ERP using GenAI.

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