Digital Customer Services, Digital Transformation, Customer Engagement Solutions

Digital Customer Experience

The world has gone digital and so have businesses, which strive to provide a seamless customer experiences across different customer touchpoints. Going digital simply means using digital technologies not just to package an existing service in a digital format, but to transform that service into something significantly better. Businesses have realized the need to realign their objectives from simply being customer centric to being customer driven. This shift uncovers opportunities and drives growth as long as it is ingrained in the culture and ethos of the business.

This would mean investing in systems and resources to capture information and real-time insights, document and map customer behaviour and expectations and to understand and capitalize on their journey from need to fulfilment right down to post-purchase interactions. Hexaware’s Digital Transformation Strategy is in line with this thought and strives towards partnering with clients to redefine their customer journey, driven by key parameters like organization’s culture, business processes, end users and marketing. https://hexaware.com/resource/unfolding-digital-transformation-a-practitioners-view/

 

 

Service Offerings

Digital Transformation Consulting

We offer consultation to move towards a solution that provides transformational outcomes in terms of customer experience, business efficiency, and business innovation.

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Automate
Everything

Hexaware’s Automating Everything strategy aims at helping our clients with lowered costs, minimal human intervention and dramatically improved end-user experience.

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Cloudify
Everything

With our Cloudify Everything strategy, we offer a diverse set of cloud-related solutions, tools, and platforms encompassing the complete lifecycle of cloud.

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Transform Customer Experiences

Hexaware follows a design-led approach with a focus on helping clients build Customer Experience, thereby delivering ultimate value to
them.

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Digital Hub

Customer Relationship Management

Hexaware partners successfully with organizations for improved customer acquisition through Marketing and Sales automation and improved customer retention through Customer Service automation.

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Web Content Management System

Hexaware’s content management services can efficiently help your organization enhance the value of its content, thereby delivering better customer experiences.


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E-Commerce


We change the way your end-consumers interact with you, by streamlining processes that provide flexibility to commerce, and by improving overall operational efficiency.


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UX - Design


We design to empower, improve and fulfil business and user requirements. Our solutions are based on the behavioural trends or needs of the end user, along with market trends.


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