Application Management Services | Hexaware

Application Managed Services

NextGen AMS

Reduce Total Cost of Ownership - up to 40%

Reduce Time to Market – up to 50%

Improve Predictability – up to 80%



Fast-paced digital transformations, complex business requirements and continuous innovation demands has diversified today’s enterprise IT landscape. There is a pressing need for maintaining operations with constant availability, agility, reduced costs and ensured end-customer satisfaction.

To deliver a new paradigm to our clients, we have designed NextGen, our comprehensive offering for Application Managed Services (AMS), that looks into the future needs of our clients and delivers a holistic experience to their end-users. Hexaware’s NextGen AMS is an integrated ‘Build and Run’ model for end-to-end management of your application portfolio to deliver the following benefits:

  • Reduce total cost of ownership by optimizing and automating of BaU tasks, processes, delivery methods and application portfolio
  • Contribute to topline growth and improving the time to market needs for your application portfolio by adopting modern delivery techniques and emerging technologies
  • Maintain complete transparency of operations along with an upfront guarantee on improvements and innovation

These benefits are delivered using a risk-reward sharing model that ensures a true partnership.

We provide end-to-end Application Managed Services with our comprehensive service catalog:

  • Application Operations and Support (L1.5/L2)
  • Application Maintenance (L3)
  • Minor Enhancements (L4)
  • IT Service Management – ITIL Process Consulting/Auditing, SIAM, Defining NextGen SLA+ Models, ITSM Tooling
  • Intelligent Automation (IA) and Robotic Process Automation(RPA)

  • Application Enhancement / Change / Development
  • Application Portfolio Transformation – Rationalization, Optimization, Modernization
  • New Application Development (Cloud-native, mobile, digital)
  • Enterprise Application or SaaS Software Customization/Integration
  • Application Cloud Migration & Transformation
  • API & Integration Optimization
  • Customer Experience-focused Development
  • Modern Delivery Enablement
  • Enterprise Architecture Strategy & Consulting

Delivering NextGen Application Managed Services

A convergence of our varied service offerings forms all of our managed services programs. To successfully deliver the client’s objectives, we break down the siloed offerings into a comprehensive solution that would benefit our customers, and their customers.

The journey to NextGen AMS runs through five distinct phases:


During the assessment phase, our experts also perform a maturity evaluation of your current operating model using our proprietary assessment tool – HMMM (Hexaware Managed Services Maturity Model).

The assessment is a key element to defining the roadmap for the journey towards NextGen.

NextGen is delivered through our end-to-end managed services platform, Assist, which has been built based on our 25+ years of experience to deliver high-quality services to clients. Assist is built upon a strong foundation of industry standard processes like ISO, ITIL, CoBIT, SAFe. Assist has a multi-layer architecture – with each layer building on top of the information gathered during the previous – starting from Portfolio Management and Assessments and AMS Solution builders for the pre-engagement layers to Transition & Knowledge Management tools for the transition layer, and finally the delivery accelerators & toolkits and Engagement Governance tools for the Managed Services delivery layer.


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