Hexaware Recognized as a Leader and Rising Star in the ISG Provider Lens™ Insurance Services 2024 North America Quadrant Report
December 23, 2024
Hexaware, a global technology and business process services company, has been named both a Leader and Rising Star in the ISG Provider Lens™ Insurance Services 2024 – North America Quadrant Report. The study, published by Information Services Group (ISG), a leading global technology research and advisory firm, evaluates service providers on their innovation, strategic vision, and ability to help insurers navigate complex transformation across the insurance value chain.
Hexaware was named a Leader in the Insurance ITO Services – Midmarket category and recognized as a Rising Star in the Insurance ITO Services segment, highlighting its rapid ascent and growing influence in the North American insurance technology landscape.
Accelerating Transformation with a Digital-First, Cloud-Native Approach
According to ISG, Hexaware is “facilitating the transformation of insurers to achieve greater digitalization, agility and responsiveness in light of the evolving insurance landscape”. The company’s efforts to help North American insurers modernize core platforms and adopt cloud-based technologies were particularly noted as strategic differentiators in a market increasingly shaped by AI readiness, cybersecurity imperatives, and customer-centric operations.
In the Insurance ITO Services – Midmarket category, ISG praised Hexaware for its application modernization capabilities and domain-specific consulting expertise. The firm’s deep focus on CX, its proprietary Amaze® platform, and agile methods were highlighted for enabling insurers to transition from legacy environments to future-ready, integrated systems with faster time to market and reduced total cost of ownership (TCO).
Hexaware’s recognition as a Rising Star in the broader Insurance ITO Services quadrant reflects its fast-growing influence among large insurers and its commitment to next-generation CX transformation. The report commends Hexaware for providing “cutting-edge IT services and solutions that empower North American insurers, reinsurers, brokers, and managing general agents (MGAs)”.
Hexaware’s Distinct Strengths Cited in the Report
The ISG report underscores several of Hexaware’s standout capabilities, including:
- Amaze®-powered application modernization: Enabling cloud transformation with reduced system bottlenecks and sustained long-term value.
- Insurance cloud consulting: Specialized capabilities in platforms such as Guidewire and Duck Creek, with strong alignment to hyperscalers like AWS and Azure.
- Test automation acceleration: A robust automation-first approach that boosts speed and quality across functional and non-functional testing.
ISG also highlighted Hexaware’s cost assessment toolkit, which delivers measurable, guaranteed TCO reductions through comprehensive operational reviews.
Driving Insurance Innovation Forward
The ISG Provider Lens™ Insurance Services 2024 – North America report offers actionable insights for insurers seeking transformation partners to future-proof their operations, embrace emerging technologies, and elevate customer experience.
Hexaware Named a Leader in Insurance ITO Services – Midmarket in the ISG Provider Lens™ Insurance Services 2024 North America Quadrant Report
“Hexaware is facilitating the transformation of insurers to achieve greater digitalization, agility and responsiveness in light of the evolving insurance landscape.”
— Ashish Jhajharia, Lead Author, Insurance Services 2024
Hexaware Named a Rising Star in Insurance ITO Services in the ISG Provider Lens™ Insurance Services 2024 North America Quadrant Report
“Hexaware specializes in creating hyperpersonalized experiences and facilitating customer-centric transformation for insurers in North America.”
— Ashish Jhajharia, Lead Author, Insurance Services 2024
To learn more about Hexaware’s Insurance services, visit our Insurance Services page.