Hexaware Named Global Leader in Insurance ITO Services in the ISG Provider Lens® Insurance Services Specialists 2025 Quadrant Study

Information Services Group (ISG), a leading global technology research and advisory firm, has named Hexaware a Global Leader in the Insurance ITO Services Specialists quadrant of the ISG Provider Lens® – Insurance Services – Strategic Capabilities (Insurance Services Specialists) 2025 global report.

The study evaluates specialist providers that help insurers modernize legacy estates, adopt AI-first operating models and run end-to-end IT operations across the insurance value chain. ISG assessed 48 companies for this study, with 20 qualifying for the Insurance ITO Services Specialists quadrant and nine placed in the Leader category. Hexaware has been named a Leader alongside Coforge, Ensono, GFT, HTC Global Services, Kyndryl, Tiger Analytics, Value Momentum, and Zensar Technologies.

In its profile of Hexaware, ISG notes:

“Hexaware excels in insurance IT modernization with AI-first platforms, domain-rich methods and outcome-driven pricing to transform, scale and deliver impact.”

According to the report, Hexaware’s position as a Leader is based on several factors, including:

• End-to-end transformation capability: Hexaware provides transformation-led ITO services that span infrastructure, applications, digital backbone and analytics, enabling insurers to work with a single partner for technology modernization.
• Insurance-specific modernization methods: The RapidX™ platform is used to tailor legacy modernization for core insurance systems, including implementations and optimizations for platforms such as policy administration and underwriting workbenches.
• AI-first platform ecosystem: Hexaware’s ITO services for insurance are delivered through an integrated platform suite that includes Tensai® for AIOps and agentic AI orchestration, RapidX™ for digital engineering and legacy modernization, and Amaze® for cloud migration.
• Outcome-linked commercial models: ISG highlights Hexaware’s outcome-driven pricing approach, which ties commercial constructs to business KPIs such as claims performance, policy conversion and turnaround times.

Hexaware’s inclusion as a Leader in the ISG Provider Lens™ Insurance ITO Services Specialists quadrant reflects ISG’s independent assessment of these capabilities and its view of Hexaware’s role in supporting global insurers with AI-led, cloud-native modernization.

Hexaware Named Leader in Insurance ITO Services Specialists in the ISG Provider Lens® Insurance Services Specialists 2025 Global Quadrant Study

“Hexaware excels in insurance IT modernization with AI-first platforms, domain-rich methods and outcome-driven pricing to transform, scale and deliver impact.” – Sandhya Navage and Ashish Jhajharia, ISG Study Authors

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To learn more about Hexaware’s IT services for Insurers, click here.