Hexaware Named a Leader in the ISG Provider Lens™ ServiceNow Ecosystem Partners US Quadrant Report 2025
April 21, 2025
Information Services Group (ISG), a leading global technology research and advisory firm, named Hexaware a Leader in ServiceNow Consulting and Implementation Services, Innovation on ServiceNow, and ServiceNow Managed Services in the ISG Provider Lens™ ServiceNow Ecosystem Partners US Quadrant Report 2025. Besides Hexaware, the report named Capgemini, Cognizant, and Cask as Leaders.
In its decade-long partnership with ServiceNow, Hexaware has co-developed applications and utilities while implementing joint go-to-market strategies aimed at enhancing customer acquisition. This partnership focuses on key areas, including robotic process automation, wealth management, underwriting, Anywhere Employee™, AIOps, and connector development.
Hexaware’s ServiceNow consulting talent and initiatives emphasize its commitment to using the ServiceNow platform to drive digital transformation and enhance CX. It also aims to integrate cutting-edge technologies, such as GenAI, into clients’ IT and business services landscape. By focusing on automation-led services, the company enables organizations to streamline their IT ecosystems, migrate to the cloud, and achieve operational efficiencies, improving their CX and cost savings.
Hexaware continues to drive digital transformation through strategic initiatives such as the ServiceNow Experience Center and Innovation Lab. The changing narrative around GenAI focuses on delivering tangible and measurable results.
Hexaware Named a Leader in ServiceNow Consulting and Implementation Services in the ISG Provider Lens™ ServiceNow Ecosystem Partners US Quadrant Report 2025.
“Hexaware recognizes the transformative potential of GenAI in enhancing customer interactions in its ServiceNow consulting and solutions design capabilities.”
– Tapati Bandopadhyay
Hexaware Named a Leader in Innovation on ServiceNow in the ISG Provider Lens™ ServiceNow Ecosystem Partners US Quadrant Report 2025.
“Hexaware’s HPI (Hexaware Platform Intelligence) solution enhances the performance and governance of ServiceNow workflows by leveraging automated monitoring and governance to optimize the ServiceNow platform, ensuring workflows are efficient and effective.”
– Tapati Bandopadhyay
Hexaware Named a Leader in Managed Application Services—Midmarket in the ISG Provider Lens™ Salesforce Ecosystem Partner 2025 UK Quadrant Report
“Hexaware’s HPI (Hexaware Platform Intelligence) solution enhances the performance and governance of ServiceNow workflows by leveraging automated monitoring and governance to optimize the ServiceNow platform, ensuring workflows are efficient and effective.”
– Tapati Bandopadhyay
To learn more about our Salesforce partnership and services, click here.