Solutions for Heathcare Providers
Delivering patient-centric care from volume to value.
Connect with a healthcare provider lead
Hexaware’s healthcare provider solutions revolutionize patient experience with cost-effective transformations, optimized asset utilization, and strategic sourcing. We enhance operating margins, human capital, compliance, risk management, and security. Our cutting-edge healthcare digital solutions streamline hospital and health system processes, offering zero-cost transformations, including contact center operations, cloud migration, data analytics, and more for efficient, patient-centric care.
Responding to the Biggest Healthcare Providers’ Challenges:
Healthcare providers are increasingly challenged by the growing aging population, with seniors expected to make up one in every four Americans by 2035. This aging population is driving up costs faster than Medicare can keep pace. To address this, optimizing Revenue Cycle Management (RCM) by improving processes and enhancing patient experience is essential. Hexaware offers customer service support to boost patient engagement and technology-driven solutions to streamline processes and improve efficiencies.
The rising cost of care, driven by high premiums, out-of-pocket expenses, increased medication costs, and a growing Medicare population, is another significant challenge. Solutions include improving accuracy in billing, coding, and payment posting, as well as enhancing operational efficiency by reducing manual efforts. Hexaware provides data-driven solutions for improved accuracy and technology-driven approaches to enhance operational efficiency.
Enhancing billing accuracy and optimizing reimbursement processes are essential to ensure maximum possible reimbursements. Hexaware can provide data-driven solutions that improve the accuracy of billing, coding, and payment posting. By doing so, healthcare providers can maximize their reimbursements and improve their financial stability.
Manual workflows are prevalent in the healthcare industry, with 75% of providers using manual processes for collections. This not only reduces efficiency but also increases the likelihood of human error. Automating these manual processes is crucial for improving efficiency and reducing errors. Hexaware can help by implementing automation tools that streamline collections and other manual processes, significantly enhancing operational efficiency.
Responding to the Biggest Healthcare Providers’ Challenges:
Our Capabilities
By ensuring strict regulatory compliance and data security, Hexaware offers autonomous solutions like automated coding and pre-authorization processes, enhancing efficiency and accuracy. Patient experience is transformed through Gen AI-assisted handling in both virtual environments and contact centers. Expanding from single-specialty to multi-specialty services, Hexaware’s Gen AI-infused solutions reduce denials and improve patient satisfaction. Hexaware’s tensai® knowledge management system keeps providers updated with guideline changes, while the Softcrylic solution addresses privacy challenges, making Hexaware a trusted partner in RCM transformation.
Hexaware’s contact center digital transformation for healthcare providers offers expertise in omnichannel cloud contact centers. We help select the ideal platform, configure intelligent routing, manage outbound campaigns, and create intelligent IVR systems for seamless patient self-service. Our tailored conversational AI and automation solutions, including voice and chatbots powered by generative AI, handle patient interactions efficiently. We leverage speech and text analytics for valuable healthcare insights. Our CX intelligence and workforce engagement solutions integrate with crucial healthcare applications, provide insightful MIS, and implement employee engagement platforms and agent assist systems, significantly enhancing both healthcare provider operations and patient experience. Our member-centric healthcare contact center services deliver personalized experiences through touchless customer service.
Hexaware’s advanced analytics solutions enhance patient outcomes, operational efficiency, and service delivery for healthcare providers. Our tensai® platform automates tasks, streamlining operations and uncovering insights. Robotic Process Automation (RPA) frees human resources for strategic initiatives, boosting efficiency. RapidX™ uses Generative AI to accelerate the analytics lifecycle, enabling quick adaptation to market changes. Our patient engagement platform aggregates data for a comprehensive view of patient history, ensuring personalized care. Gen AI accelerators automate data tasks, keeping healthcare providers ahead in a dynamic landscape.
Transitioning to the cloud’s resilient and scalable technology platform unlocks new growth opportunities and business value for healthcare providers. Our team of experts provides tailored modernization and cloud migration consultation, ensuring your cloud strategy aligns with your unique business needs. Hexaware guarantees top-notch security, meticulously transferring assets without data loss or breaches. From planning to implementation, we ensure a smooth, hassle-free migration. Our real-time monitoring tools optimize cloud performance and promptly address any issues. We empower your team with the skills needed for seamless cloud adoption through comprehensive training programs. Post-migration, we continue to maximize the value of your cloud infrastructure, boosting operational efficiency and improving patient outcomes.
