This brochure talks about how Hexaware assisted in getting over the traditional ways of working and managing digital infrastructure by bringing in automation to the rescue. It helped curb time, efforts and cost estimates.
In order to resolve challenges, Hexaware introduced Automation as a Service where automation solutions become a part of an ongoing project with payments based not only on the solutions delivered by also the outcomes achieved.
Benefits that can be leveraged by the customer:
- 360-degree solution for all service requests fed into a single ITSM with integrated manual resolution
- Reduction costs based on a long-term contract or per ticket pricing depending on the complexity
- Building a tool that intelligently ‘learns’ from experience
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