Hexaware’s Contact Center Interaction Analytics helps you improve customer experience in a simple and effective way. With features like AI-powered sentiment and intent detection within customer interaction analytics, so you can quickly address customer issues and tailor your support to their needs. Our solution also automates quality checks for customer agent performance, making it easier to pinpoint challenges.
As an AWS Partner, Hexaware effectively uses cloud technology for your contact center. Connect any CCaaS platform, ensuring a smooth setup without interrupting your current operations. Our focus is on practical strategies and training for your agents, helping you spot important trends and keep customers coming back. With AI-powered interaction analytics you win where human connection matters most.
Get the flyer and build a customer experience true to your brand!
