Business Process Services
11:00 AM EST
Global Banking Operations Leader (Ex Citibank)
Industry Analyst, Banking and Financial Services, Everest Group
Global Sales Head: Business Process Services
Executive Vice President & Global Head - Banking & Business Process Services
Global commercial banks are faced with a real tug of war to stay relevant in the face of unprecedented disruption – improve customer experience, but at the same time optimize cost of operations. This challenge exists across commercial banking domains – payments, trade finance and commercial cards.
Many Banks end up focusing on specific battles, e.g. targeted optimization efforts like automation in specific sub-processes but lose the war of achieving real cost savings and improving customer experience.
There is therefore a need to take a comprehensive approach to opportunity identification, use holistic levers (e.g. automation, demand management, operating model re-design, workflow management, technology transformation), and above all take a customer experience first view to their initiatives.
Join us for this webinar, where Hexaware will bring together senior Banking Operations Leadership as well as an industry analyst view from Everest to discuss approaches that can help Banks win. We will discuss:
Please Check on "I Agree" to register for the event.
( Mandatory field * )