Client
A major international airline with global operations spanning the UK, EU, and APAC regions. The airline relies on SAP for airlines to manage complex financial, procurement, HR, and operational processes critical to running a safe and efficient air travel network.
Challenge
To maximize the value of its SAP investments and streamline operations across regions, the airline needed an SAP transformation partner capable of:
- Managing a highly complex SAP landscape with 120+ applications across Finance, HR, Procurement, and Operations
- Executing a seamless RISE with SAP migration to Private Cloud for flexibility, scalability, and future readiness
- Delivering consistent support for mission-critical airline functions like baggage handling, MRO, treasury, and workforce management
- Enabling smarter decisions through real-time reporting and analytics
All of this had to be achieved with zero tolerance for downtime, because in airline digital transformation, uninterrupted operations are non-negotiable.
Solution
Hexaware implemented a transformation and support program centered around value realization, resilience, and continuous optimization:
Strategic SAP Assessment & SAP Cloud Migration
Conducted a comprehensive RISE with SAP readiness assessment using Hexaware’s proprietary Cloud Assessment Tool. Based on the findings, the client selected the SAP Private Cloud suite to ensure tailored scalability, business continuity, and speed. This large-scale SAP cloud migration enabled modernization without disruption.
Targeted Industry Solutions
Delivered RISE with SAP transformation with a focus on aviation-specific processes including baggage handling and MRO. Implemented SAP modules across Finance (FI & Treasury), Procurement (Ariba), and HR (SuccessFactors: EC, Payroll, Onboarding, Learning)—powering holistic airline digital transformation.
24×7 SAP Application Support (SAP AMS)
Hexaware provided always-on SAP AMS support using a Core–Flex model, spanning 120+ applications. Technologies included SAP Datasphere, SAC, ABAP on HANA, SAP BTP, GRC, and Fiori—ensuring global coverage and rapid issue resolution.
Data-Driven Operational Intelligence
Integrated SAP Analytics Cloud (SAC) dashboards with S/4HANA, Ariba, and VIM to enable real-time insights for procurement, finance, and workforce planning. Transformed ESG and investor reporting with SAP Datasphere and RPA from ServiceNow.
Change Enablement & User Adoption
Delivered comprehensive training, technical documentation, and dashboard support to accelerate user adoption and ensure ROI from the RISE with SAP initiative.
Benefits
- 30% reduction in IT costs via platform consolidation and Hexaware’s managed services
- 30% increase in fulfilment rate for pending orders due to procurement visibility
- 20% decrease in PO creation lead time through automation and live data staging
- 20% faster resource onboarding via centralized HR dashboards and streamlined workflows
This transformation delivered agility, business continuity, and deep insights—cornerstones of successful SAP for airlines implementations.
Summary
In an industry defined by speed and precision, Hexaware empowered this global airline with a unified SAP ecosystem. Leveraging RISE with SAP, intelligent SAP AMS, and next-gen analytics, the airline now operates with confidence, cost-efficiency, and clarity. The result? A future-proof foundation for resilient growth and sustained operational excellence.
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