Client
Global Reach, Complex Solutions: Why Vendor Quoting Transformation Was Critical
A global leader in information management and digital services, the client specializes in digital copiers, printed circuit boards, toners, and customer-configurable solutions. Operating in over 180 countries, the company initiated a vendor quoting transformation to modernize how it handled third-party engagement in the configuration and sales lifecycle.
Challenge
Legacy Oracle EBS R12 and Fragmented CPQ Processes Stifled Growth
The client’s enterprise architecture included numerous disparate tools layered on top of Oracle EBS R12, which served as the core ERP platform for supply chain, financials, and CRM modules.
Their vendor quoting process—critical to designing customer-specific solutions—was heavily customized and embedded within Oracle EBS R12. This legacy setup created operational bottlenecks and strategic limitations:
- High maintenance overhead
- Fragile customizations with limited OEM support
- Cumbersome user experiences
- Excessive manual effort leading to errors and inefficiencies
- Delays in vendor communication and approvals
The growing need to evolve beyond these constraints called for a transformation of vendor quoting and CPQ processes.
Solution
Modern Oracle CPQ Implementation to Automate and Unify Quoting
Hexaware delivered complete Oracle CPQ Implementation, tightly integrated with both Oracle EBS R12 and Oracle Cloud applications.
Oracle Landscape Modernization
- Oracle EBS R12.2.4: Supply Chain, Planning, Financials, CRM
- Oracle Cloud: OTM, OFSC, Sales Cloud, CPQ Cloud
Transformation Highlights
- Replaced a 15+ year-old legacy quoting engine with Oracle CPQ Cloud
- Introduced a bolt-on extension within CPQ to manage vendor quoting workflows
- Enabled centralized configuration, pricing, and quoting across departments
- Integrated proposal generation and approvals with intuitive, role-based dashboards
- Deployed automation to eliminate manual steps and reduce errors
Tech Stack
- Oracle CPQ, Sales Cloud, Oracle EBS R12, Oracle Integration Cloud
- PLSQL, SOA, AWS, Java JSP
Business Functions Impacted
- Solution Configuration / Vendor Quoting
- IT & Managed Services
- Service Advantage workflows
Benefits
Automation and Process Transformation Yield Fast, Measurable ROI
- 34% reduction in approval cycle time
- 30% time and effort savings, from automation in proposal creation and transparent quoting
- 25% reduction in cost and effort by implementing OIC
- Increased customer satisfaction
Summary
Oracle CPQ and Cloud Synergy for Scalable Vendor Quoting Transformation
Hexaware’s strategic Oracle CPQ Implementation enabled the client to sunset outdated tools, streamline CPQ processes, and embrace automation. With unified quoting, integrated vendor workflows, and scalable architecture, the client is now positioned for accelerated digital transformation and global growth.
