Hexaware accelerated sales growth, enabled scalable and agile operations, and elevated customer satisfaction with Oracle CPQ implementation.
Client
Global Digital Solutions Leader
A world leader in information management and digital solutions, operating across 180+ countries, set out for vendor quoting transformation to modernize its quoting process for its US entity.
Key goals:
- Streamline quote creation
- Optimize supply chain expenses
- Improve order management
- Drive operational excellence
Challenge
Legacy Systems Stifled Growth
The client’s quoting process was tangled in a 15+ year-old, heavily customized Oracle EBS R12 environment. Disparate tools, fragile customizations, and manual workarounds led to:
- Inconsistent pricing logic and compliance risks
- Slow, error-prone quoting cycles
- High operational costs and revenue leakage
- Barriers to scalability and agility
It was time to break free from bottlenecks and empower teams with a modern, unified CPQ process.
Solution
Oracle CPQ Implementation for Automation, Integration, and Simplicity
Hexaware implemented Oracle CPQ Cloud, unifying configures, price, and quote processes on a single digital platform. Sales reps, customer admins, and order teams now collaborate seamlessly, accelerating sales opportunities and streamlining the quoting and order processing experience.
Transformation highlights:
- Retired legacy quoting engine; introduced Oracle CPQ Cloud
- Built a bolt-on extension for vendor quoting workflows
- Centralized configuration, pricing, and quoting across departments
- Automated proposal generation and approvals with intuitive dashboards
- Integrated with Oracle EBS, Sales Cloud, and OIC for end-to-end efficiency
Benefits
Transformative Business Impact
- Achieved a 30% reduction in IT operation complexity, resulting in lower costs.
- Realized a 20% increase in customer satisfaction.
- Enabled 30% faster quote turnaround through streamlined workflows.
- Accelerated sales cycles by reducing data re-entry and minimizing order entry errors.
- Improved and centralized pricing management across CPQ and Oracle EBS.
- Provided seamless support for multiple and complex product catalogs, leading to increased sales.
Summary
Oracle CPQ and Cloud Synergy: Foundation for Scalable Vendor Quoting Transformation
Hexaware’s Oracle CPQ implementation enabled the client to sunset outdated tools, unify quoting processes, and embrace automation. Implementing Oracle CPQ bridged the gap between sales and back-office operations, ensuring faster, more accurate quotes, seamless quote-to-order automation, and improved governance. With integrated vendor workflows and scalable architecture, they’re now positioned for accelerated digital transformation and global expansion.
Discover how Oracle CPQ can drive your next leap in efficiency and growth. Explore Hexaware’s Oracle services and solutions today!
