The client is a global front-runner in plant projects, design, development, and installation of heavy equipment, and technology-driven services to sustain natural resources. They sought to leverage effective service communication for enhanced customer experience.
Hexaware partnered with the client to optimize their application usability and service turnaround time (higher first-time-fix-rates) for efficient operations and processes by implementing MS Dynamics 365 for Field Service. We provided an effective Field Service solution while extending Field Services and operations support with a mobile application, application support for Dynamics 365 Sales service, Field service, Project service, and the Dynamics portal.
The client benefited from productivity, service case scheduling, and reduced lead time to resolve service issues.
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