Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services
Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services
Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 7 October 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.
Case Study
An in-house Computer Telephony Integration (CTI) connector solution
The client, a prominent catering firm, struggled with disconnected communication systems that led to inefficiencies and missed customer interactions. They needed an integrated solution to streamline communication and enhance customer service.
Hexaware implemented a Computer Telephony Integration (CTI) solution that seamlessly connected the client’s communication channels into a unified platform. This solution enabled real-time data synchronization, improved call handling, and enhanced customer service efficiency. The integration also provided the client with better insights into customer interactions, helping to drive more informed decision-making.
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