18 Jun 2018
2 mins read
Disruption is the current talk of the town; the key word being ‘Intelligent Automation’.
Are manual jobs going to become redundant in the next 5 years? The swift and sudden advent of disruptive automation makes a lot of us anxious about the future. So is disruption really a bad thing? An interesting perspective to this is the fact which states, that Evolutions till date, have always been preceded by massive Disruptions. Human beings for instance evolved from Dryopithecus (ape like chimpanzee) to the modern man – from 4 legs to 2 – Total disruption.
The discovery of zero, electricity, and the earth being round – are all examples of complete disruption from status quo. Hence scientifically proven, Evolution is always preceded by Disruption and thus, is necessary for life to move forward.
In today’s era of digital evolution, Hexaware’s value proposition is to disrupt and redefine technology and operating models for our customers (Grow Digital). The initiative is to drive down cost of operations and effectively address increased regulatory burden for organizations across industries (Shrink IT).
The focus on intelligent automation ranges from providing solutions such as OCR (Optical Character Recognition) to convert images to texts, text prediction or NLP (Natural Language Processing technology) to extract and convert unstructured data, voice to text to complete data processing activities or providing Robotic process automation (RPA) to automate repetitive back office/non voice tasks or virtual assistants/chat bots to speech interactive processes.
Our initiative FABER represents Intelligent Automation from a traditional processing to a multi BOT enabled transformation. The focus is about increasing productivity by eliminating the time spent on BO/non voice activities and increasing contact percentage to achieve targeted output in minimum time. The USP of the project apart from integrating a centralized data base and integrated telephony is the introduction of 3 unique BOTS:
A 6 week pilot resulting in a 109% increase in productivity, 35% reduction in efforts and 40% increase in same day closure rate – a story of Evolution via disruption of a completely traditional manual process, in activities that was always meant to be manual.
This is a real time example where Hexaware disrupted client’s existing business operations model and designed a futuristic approach using Intelligent Automation without any fear of revenue cannibalization. Due to the success established Hexaware didn’t only create a value proposition for the existing client but also helped to scale up the service line. Using this successful model, Hexaware created a new service line, called DvaaS (Digital Verification as a Service).
FABER was awarded for the Most Promising Pilot in the Challenge the Future (CTF) Awards 2017 that will be felicitated during the Paragon Awards to be hosted by ISG on June 29th in London, UK.
Read this press release for
more. http://ir.isgone.com/file/Index?KeyFile=38178149
For more insights please feel free to connect with us on bps@hexaware.com
Business Process Services
10 Jul 2020
19 May 2020
06 May 2020
20 Apr 2020
Business Process Services, Healthcare
21 Oct 2019
30 Jul 2019
31 May 2019
25 Dec 2018
Business Process Services, Insurance
01 Nov 2018
24 Oct 2018
11 Oct 2018
03 Oct 2018
25 Sep 2018
07 Sep 2018
29 Aug 2018
28 Aug 2018
22 Mar 2018
25 Jan 2018
25 Apr 2017
17 Feb 2012
BI & Analytics
03 Jan 2013
Digital Assurance
04 Feb 2013
06 Feb 2013
Digital Assurance, Enterprise Solutions
14 Feb 2013
18 Feb 2013
21 Feb 2013
27 Feb 2013
Others
01 Mar 2013
04 Mar 2013
Enterprise Solutions
05 Mar 2013
18 Mar 2013
Digital Assurance, Enterprise Solutions, Others
22 Mar 2013
12 Apr 2013
26 Apr 2013
29 Apr 2013
13 May 2013
11 Jun 2013
17 Jun 2013
25 Jun 2013
19 Aug 2013
26 Aug 2013
27 Aug 2013
03 Sep 2013
10 Sep 2013
19 Sep 2013
24 Sep 2013
26 Sep 2013
30 Sep 2013
01 Oct 2013
03 Oct 2013
01 Nov 2013
19 Nov 2013
Enterprise Solutions, Manufacturing and Consumer
28 Nov 2013
03 Dec 2013
20 Dec 2013
03 Jan 2014
22 Jan 2014
27 Jan 2014
31 Jan 2014
12 Feb 2014
13 Feb 2014
20 Mar 2014
24 Mar 2014
17 Apr 2014
11 Jun 2014
Manufacturing and Consumer
26 Jun 2014
30 Jun 2014
10 Jul 2014
15 Jul 2014
16 Jul 2014
18 Jul 2014
28 Oct 2014
13 Jul 2015
06 Aug 2015
26 Aug 2015
28 Sep 2015
07 Oct 2015
26 Oct 2015
Infrastructure Mgmt. Services
07 Mar 2016
22 Mar 2016
13 May 2016
23 May 2016
Application Transformation Mgmt.
11 Jul 2016
25 Aug 2016
03 Sep 2016
14 Sep 2016
15 Nov 2016
22 Nov 2016
25 Nov 2016
Banking and Financial Services
18 May 2017
30 May 2017
23 Jun 2017
27 Jun 2017
18 Jul 2017
26 Oct 2017
Healthcare, Insurance
28 Nov 2017
11 Dec 2017
21 Feb 2018
14 Mar 2018
23 Apr 2018
15 Jun 2018
( Mandatory field * )
The information you provide will be used in accordance with our terms ofPrivacy Policy
Please Check on "I Agree" to register for the blog.