Legacy Application Modernization Delivers 50%+ TCO Savings for a Global Insurer

Client

A Top 10 Global Insurance Leader

Our client is one of the world’s top 10 insurers, serving millions of customers across continents. Their core operations relied on more than 20 legacy applications, many running on outdated, unsupported platforms, creating roadblocks to stability, speed, and scalability.

Challenge

Legacy Technology Slowing Growth

Critical business processes were running on aging, vendor-unsupported applications, leading to:

• Frequent system outages disrupting business continuity
• Integration challenges and technical debt due to obsolete code libraries
• Escalating maintenance costs and resource drain
• Limited ability to adapt to new business and regulatory requirements

The insurer needed to retire outdated front office, sales, service, agency, and broker applications—without interrupting ongoing operations or sacrificing functionality.

Solution

Stabilize, Modernize, and Future-Proof

Hexaware partnered in an onsite-offshore model, deploying a cross-functional insurance IT modernization team to deliver a secure, scalable, and high-performing application landscape.

Key actions included:

• Migrated and modernized over 20 business-critical applications onto secure, contemporary platforms, replacing outdated environments to improve performance, resilience, and compliance.
• Automated contract resends between legacy and new systems, eliminating manual processing and reducing turnaround times.
• Redesigned the policy management interface with a modern, intuitive UI—cutting policy creation and maintenance time.
• Engineered compatibility and transition solutions to maintain uninterrupted services during migration, avoiding costly downtime.

Hexaware also provided end-to-end application support, covering production monitoring, incident and problem management, release management, and SDLC project planning.

Benefits

Performance Up, Costs Down

The transformation delivered clear, measurable wins:

• 50%+ TCO savings in application management
• 10% faster proposal creation
• 50%+ improvement in integration performance across the enterprise
• Freed up in-house teams for high-value strategic initiatives

Summary

Turning Outdated Tech into Business Advantage

Hexaware transformed a top 10 global insurer’s legacy landscape by modernizing 20+ critical applications, cutting TCO by over 50%, streamlining proposals, and boosting integration performance. The result? Insurance automation for faster, more resilient operations—without the disruption of a complete system overhaul.

Ready for legacy modernization for insurance? Visit our page on insurance IT solutions and services. Let’s talk about how Hexaware can cut your costs, speed up processes, and improve performance without disrupting your business. Contact Us.