Hexaware Named a Leader in AI-ready Infrastructure Managed Services for Midmarket and Large Accounts in the ISG Provider Lens® Private/Hybrid Cloud – Data Center Services 2026 U.K. Quadrant Report
July 14, 2026
Hexaware has been named as a Leader in two key quadrants in the ISG Provider Lens® Private/Hybrid Cloud Data Center Services 2026 Quadrant Report: AI-ready Infrastructure Managed Services—Midmarket, and AI-ready Infrastructure Managed Services—Large Accounts. This recognition underscores Hexaware’s comprehensive capabilities in delivering hybrid cloud services and AI-driven, autonomous infrastructure operations to U.K. enterprises across both midmarket and large-account segments.
The global technology research firm Information Services Group (ISG) highlighted Hexaware’s AI-powered IT operations model, its proprietary Tensai® and Amaze® platforms, and its ability to systematically re-architect IT operations—moving beyond traditional lift-and-shift approaches—as key differentiators across the cloud infrastructure services lifecycle.
This recognition reflects Hexaware’s ability to serve both midmarket and large-account segments from a unified, AI-native operating model, deploying agent-driven infrastructure automation for zero-touch database and infrastructure operations at the midmarket level, while delivering full-scale IT persona digitalization and cognitive incident resolution for complex, multi-vendor estates in large enterprises. Hexaware’s U.K. operations further support compliance-sensitive clients requiring local operational assurance.
Hexaware’s core competencies include:
AI-driven autonomous operations: Hexaware carries out a systemic re-architecting of IT through its four-stage reimagined ITOps autonomous operations. Using AgentVerse™ and more than 650 specialized agents, it digitalizes around 65 IT personas (e.g., Linux Admins and EUC Ops), driving over 70 percent infrastructure automation. This model helps large U.K. enterprises convert expertise into reusable digital logic, reducing cost-to-serve by up to 60 percent.
Simplified knowledge and triage automation: Hexaware’s knowledge ops and triage ops agents provide immediate relief from operational resource exhaustion by automating SOP creation and reducing ticket escalations. The knowledge ops agent reduces manual runbook effort by up to 40 percent. These capabilities ensure that midmarket enterprises can maintain high service availability and operational freshness without requiring a massive internal pool of SMEs—a hallmark of effective AI-powered IT operations.
Cognitive incident resolution: Hexaware’s Tensai® for ReasoningOps accelerates triage and diagnosis through intelligent agents while ensuring governance. The problem ops agent performs deep diagnostics across logs and telemetry, isolating faults 35–50 percent faster for P1/P2 incidents.
Rapid AI-ready infrastructure modernization: Hexaware empowers midmarket clients to achieve infrastructure modernization and digital transformation at speed through its Amaze® and Tensai® enablers, which have generated over 1,400 microservices. Its automation-led NoOps approach utilizes infrastructure-as-code (IaC) for zero-touch provisioning and automated cloud lifecycle management, reducing manual deployment effort and establishing truly AI-ready infrastructure.
Unified AI and Multicloud FinOps: Hexaware’s cloud cost assurance optimizes spend by right-sizing GPU and TPU usage and eliminating inactive users. This practitioner-led, automated approach to cloud infrastructure services has delivered strong outcomes for U.K. insurers, including around a 16 percent OpEx reduction and multi-million-dollar annual savings.
Holistic and secure database operations: Hexaware’s DB360 managed services provides midmarket accounts with enterprise-grade security and zero-touch automation across hybrid environments, including SQL, Oracle, and open-source engines. By automating patching, failovers, and compliance evidence collection, Hexaware reduces the need for costly in-house database administrators and minimizes the risk of human intervention—demonstrating the power of end-to-end AI infrastructure managed services.
About the ISG Report
The ISG Provider Lens® Private/Hybrid Cloud—Data Center Services 2026 Quadrant Report evaluates a cross-section of service providers across multiple categories, distinguishing those with demonstrated capabilities to deliver end-to-end AI-ready infrastructure managed services, hybrid cloud services, and cloud infrastructure services aligned with enterprise needs in the U.K. market.
Hexaware Named a Leader in AI-ready Infrastructure Managed Services—Large Accounts in the ISG Provider Lens® Private/Hybrid Cloud Data Center Services June 2026 Quadrant Report
Hexaware Named a Leader in AI-ready Infrastructure Managed Services—Midmarket in the ISG Provider Lens® Private/Hybrid Cloud Data Center Services June 2026 Quadrant Report
To explore Hexaware’s AIOps and hybrid cloud managed services, visit our Digital IT Operations page.