Hexaware Named an Exceptional Performer for Overall Client Satisfaction in Whitelane Research’s 2025/2026 Europe IT Sourcing Study

Hexaware has been named an Exceptional Performer for Overall Client Satisfaction in the Whitelane Research 2025/2026 IT Sourcing Study Europe, earning an 82% satisfaction score from clients across the region.

Whitelane Research’s Europe study is one of the region’s most extensive independent benchmarks of IT sourcing satisfaction. The 2025/2026 study gathered feedback from more than 2,500 respondents from top IT-spending organizations across Europe, covering nearly 7,000 sourcing relationships. A total of 37 IT service providers were ranked based on client opinion.

Hexaware’s 82% general satisfaction score was among the highest in the study and six points above the European market average. The result also builds on Hexaware’s steady progress in client satisfaction across the Europe study for three consecutive years.

Beyond the headline score, clients also rated Hexaware highly in Application Services, with strong marks for the quality of its service delivery and account management, and for pricing that lines up with the market. The results reflect clients’ confidence in Hexaware’s ability to deliver consistently across complex transformation initiatives.

“What stands out about this result is that it comes straight from clients,” said R. Srikrishna, CEO & Executive Director, Hexaware. “Enterprises in Europe want partners who can take the complexity out of their technology estates, get delivery right, and put AI to practical use across the business. That is where our attention sits, on AI-first delivery, agentic platforms, and engineering-led work that gives clients more speed without loss of control.”

“Client satisfaction is earned through consistent delivery,” said Parameshwaran Iyer, EVP & Head of Europe and UK, Hexaware. “This result reflects the discipline of our teams across Europe and the confidence clients place in us to modernize applications, improve service quality, and deliver dependable value. We’re grateful for that trust and committed to building on it.”

The result adds to Hexaware’s growing track record in Europe, where clients continue to rate the company highly for delivery quality, account management, and overall satisfaction.