Hexaware Launches Agentverse™, an Enterprise AI Agent Platform with 600+ Ready-to-Deploy Agents

Agentverse™ enables enterprises to operationalize agentic AI with 600+ agents across technology and business operations.

Hexaware Technologies [NSE: HEXT], a global provider of IT solutions and services, today announced the launch of Agentverse™, an enterprise AI agent platform featuring 600+ ready-to-deploy AI agents designed to help organizations operationalize agentic AI across business and technology functions.

As enterprises increasingly explore generative and agentic AI, many remain stuck in pilot stages without a clear path to scaled deployment. Agentverse™ addresses this challenge by providing a governed platform that orchestrates multiple AI agents across enterprise systems, workflows, and communication channels, enabling organizations to move from experimentation to production.

The platform integrates with core enterprise systems including CRM platforms, IT service management tools, knowledge repositories, data platforms, telephony systems, and collaboration applications. Through advanced orchestration, AI agents retrieve contextual knowledge, interpret process documentation, automate conversations, and execute operational actions directly within enterprise workflows. Built-in governance capabilities including role-based access controls, audit trails, observability, and policy guardrails ensure agents operate securely and in alignment with enterprise compliance requirements.

Organizations deploying Agentverse™ can target significant operational improvements, including 40–60% productivity gains in knowledge and service workflows, 60–80% faster response times across digital channels, 20–35% improvements in customer or user satisfaction, and 20–50% cost reductions through automation and right-sourcing.

Agentverse™ supports use cases across customer experience, financial services, manufacturing, retail, and enterprise operations. Agents resolve customer inquiries, automate reconciliations and regulatory workflows, support demand forecasting and inventory management, and streamline IT, HR, and procurement service operations.

Agentverse™ is part of Hexaware’s broader enterprise AI strategy focused on embedding AI across both technology operations and business processes. Through its AI for IT approach, Hexaware integrates AI across the technology lifecycle—including software development, digital assurance, data platforms, SaaS ecosystems, IT operations, and application management services (AMS). In AMS, AI-powered discovery tools map application estates, dependencies, infrastructure, and usage patterns to accelerate service transitions, while predictive incident management, intelligent automation, and enhanced observability improve operational performance.

Complementing this is Hexaware’s AI for Business strategy, where agentic AI models transform front-office, middle-office, and back-office workflows. This is supported by a foundational layer for AI that provides orchestration, reusable components, AI frameworks, APIs and MCP integrations, governance controls, and observability—enabling enterprises to deploy AI securely and scale adoption across systems and workflows.

“Agentverse™ is how we take autonomy into day-to-day operations. Clients can move beyond pilots to measurable results in cycle time, accuracy, and customer satisfaction,” said R Srikrishna, CEO & Executive Director, Hexaware.

“Hexaware’s Agentverse™ is built for outcomes and scale. We standardize how agents connect to enterprise platforms, enforce policy, and prove value with clear KPIs, so customers can expand from one use case to many,” said Siddharth Dhar, President & Global Head – Artificial Intelligence, Hexaware.

About Hexaware

Hexaware is a global technology and business process services company. Every day, Hexawarians wake up with a singular purpose: to create smiles through great people and technology. With offices across the world, we empower enterprises worldwide to realize digital transformation at scale and speed by partnering with them to build, transform, run, and optimize their technology and business processes. Learn more about Hexaware at https://hexaware.com.

Safe Harbor Statement  

Certain statements in this press release concerning our future growth prospects are forward-looking, which involve numerous risks and uncertainties that could cause actual results to differ materially from those in such statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases globally, our ability to attract and retain highly-skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Hexaware has made strategic investments, withdrawal of governmental fiscal incentives, political instability, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry.  

For details, please contact:

Reena Kamble
mediarelations@hexaware.com
Hexaware Technologies Limited

Aishwarya Pillai
mediarelations@hexaware.com
Hexaware Technologies Limited