Client
A globally recognized financial institution headquartered in Europe, serving clients across more than 75 countries. With thousands of employees and a mission to stimulate private sector development in emerging markets, the bank relies on data-driven operations and seamless processes to deliver its mandate.
Challenge
As the bank scaled globally, its operational backbone—spanning HR, finance, and procurement—began to show limitations. Key challenges included:
- Fragmented employee and financial data across multiple system tenants
- Inefficient workforce management solutions for globally distributed records
- Siloed GL systems delaying reporting and strategic insights
- Inconsistent HR processes—from onboarding to contract lifecycle management
- Limited visibility into employee locations and organizational hierarchies
- Procurement inefficiencies due to manual workflows and outdated tools
To drive HR digital transformation, streamline operations, and boost agility, the bank needed a cloud-based ERP transformation, a scalable and standardized digital foundation capable of modernizing its banking operations automation without disrupting mission-critical services.
Solution
Hexaware led a multi-phase SAP transformation initiative using its proven frameworks and platforms, enabling a future-ready and insight-driven enterprise:
ERP Cloud Migration at Scale
Migrated 4,000+ employees from SAP ECC to SAP SuccessFactors using Amaze® for ERP—Hexaware’s proprietary cloud migration platform—designed to reduce risk, accelerate delivery, and optimize for cloud-based HR solutions.
SAP Analytics Cloud Implementation & Integration
Deployed SAP Analytics Cloud implementation integrated with SAP Datasphere to centralize data and enable real-time reporting. Leveraged SAP Ariba Implementation and SAP Concur to digitize procurement and automate contract-to-invoice workflows, enhancing financial process automation.
Standardized Operations Across Core Functions
Established unified templates for HR, Finance, and Supply Chain to streamline operations and improve governance. Introduced real-time HR dashboards for planning, budgeting, and payroll—laying the foundation for next-gen workforce management solutions.
Flexible, Collaborative Support Model
Delivered 16×5 application management support through a hybrid nearshore/onshore model across the UK and India, ensuring continuous optimization and issue resolution post-go-live.
Benefits
- 20% reduction in operating costs via automation and pre-configured SAP templates
- 40% decrease in operational overhead through smarter workflows and systems consolidation
- 20% increase in actionable insights using unified analytics and reporting
- 30% faster financial closings due to automated GL integration and real-time data availability
- 25% faster approval cycles via dynamic dashboards and streamlined workflows
- Significant drop in customer churn due to improved internal responsiveness and service delivery
Summary
This comprehensive SAP transformation helped the bank reimagine its enterprise foundation—from legacy limitations to a robust, cloud-based HR solution that drives agility, visibility, and growth. Hexaware’s executional excellence bridged the old with the new, delivering a financial process automation strategy that enabled smarter, faster decisions and long-term enterprise value.
The bank’s journey underscores how a well-orchestrated SAP Analytics Cloud implementation, combined with strategic ERP modernization and HR digital transformation, can redefine success in a highly regulated and competitive global landscape.
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