Effective member engagement and operational efficiency are vital for non-emergency medical transportation providers. Hexaware partnered with a leading NEMT service provider to address challenges such as high agent attrition, the need for multilingual support, fluctuating call volumes, and inadequate communication with members. By implementing 24/7 omnichannel support, multilingual chatbots, AI-enabled agent assistants, and a smart IVR system, we streamlined operations and enhanced the overall member experience. Our contact center as a service (CCaaS) approach ensured seamless communication, reduced no-shows, and improved customer service.
Discover how Hexaware’s innovative omnichannel call center solutions empowered this NEMT provider to optimize operations and elevate service quality. Download the case study to explore the full story.
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