An Indian conglomerate, a leading global textile industry player, faced revenue and margin challenges due to several factors. These included a lack of a system to effectively manage order allocations in a dynamic business environment, resulting in lost orders, missed opportunities, and inefficient warehouse operations that negatively impacted cost and service times.
Hexaware addressed these challenges by implementing an integrated order fulfillment and warehousing solution to enhance essential business metrics. This solution included deploying Lean methodology to eliminate process waste and a Business Process Services (BPS) solution to manage complexity and provide flexibility in order management.
The solution was successfully implemented across multiple client warehouses, significantly improving on-time in-full (OTIF) delivery, space utilization, pick accuracy, and first-pick fill rates.
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