Digital Workplace Services

Transform your workplace model through AI-led consulting that goes beyond traditional assessments. Leverage intelligent profiling of user personas, journey mapping, and touchpoint analysis to align with future-ready operations. Our portfolio includes AI-powered near-zero-touch service desk and desktop support, workplace & mobility consulting, digital experience optimization, and device lifecycle advisory, all built to drive smarter collaboration and measurable productivity gains.

Design and execute a modern workplace powered by AI at its core. Our intelligent engineering frameworks enable seamless migration, transformation, and automation of key workplace services. With AI-enabled observability, proactive monitoring, and dynamic optimization across devices, collaboration platforms, and productivity tools, we deliver outcomes that are scalable, insightful, and ROI-centric, empowering employees with an amplified, frictionless experience.

Reimagine your digital workplace with intelligent platforms that put users in control. Our unified, AI-enabled platform delivers predictive self-service, automated upgrades, intelligent ticket deflection, and contextual support. With mobile-first design and continuous experience monitoring, we provide tools that elevate engagement and reduce effort, all backed by real-time analytics and AI-led resolution engines for always-on workplace support.

Elevate operational excellence through our AI-first, six-stage workplace operations model. Starting with proactive AI-led issue prediction and self-healing, we extend into intelligent self-help, virtual agents, AR-supported remote assist, and live support enhanced by machine learning. From service desk and deskside to workplace and mobility management, our AI-augmented services deliver predictive analytics, omnichannel conversational support, and measurable sustainability gains.

At Hexaware, our Device-as-a-Service (DaaS) offering goes well beyond traditional leasing models. We deliver a frictionless device experience across the entire lifecycle—from provisioning to refresh—by providing AI-aligned devices tailored to meet the demands of modern enterprise workloads. Our approach includes proactive support and intelligent automation designed to reduce downtime and keep your operations running smoothly. With transparent, per-user pricing, we help you optimize costs while maintaining full visibility and control. Above all, we prioritize end-user satisfaction, ensuring that every device interaction enhances the overall workplace experience and empowers your people to perform at their best.

Unlock the full potential of your digital workplace with Hexaware’s Tensai® voice co-pilot , an AI-powered IT automation voice co-pilot that transforms IT operations through effortless, natural language commands. Our AI voice assistant for IT operations empowers employees and IT teams to automate complex workflows instantly, boosting efficiency and slashing resolution times. Harness cutting-edge AI and Microsoft Azure OpenAI technology to gain real-time insights, predictive analytics, and proactive recommendations, available 24/7 to keep your business running smoothly. Tensai® voice co-pilot delivers a secure, scalable solution that simplifies IT service management, enhances employee experience, and accelerates digital transformation.