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Improved performance through augmented field technician capabilities

Field360 Smart Technician is our recommended module for organizations looking to advance their field service personnel capabilities to the next level- experience first time right, reduced mean time to repair and increased customer satisfaction.

The Field360 Smart Technician module leverages state-of-the-art head-mounted device (HMD) technology to provide an intuitive knowledge management and communication experience through a voice-gesture-chat bot interface. It also provides a guided remote assistance using Augmented Reality (AR). This module offers the following features:

Technician Self Service

  • Service history, work order, customer / technician /asset details etc. powered through voice/chat bot
  • Knowledge Management integrated with HMDs


Remote assistance

  • Remote field technician assistance
  • Remote customer assistance
  • Guided work order execution 


Virtual Training

  • Simulation-based On-field Technician Training

 

The Field360 Smart Technician module can serve as a complement to the Field360 Standard module and can be further enhanced in terms of asset/ equipment monitoring capabilities by deploying the Field360 Asset Intelligence module.

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