A specialized field service module for skilled service personnel

Field360 Smart Technician is our recommended module for organizations seeking to advance their field service personnel capabilities to the next level, to provide experiences of first time right, reduced mean time to repair and increased customer satisfaction.

The Field360 Smart Technician module leverages state-of-the-art head-mounted device (HMD) technology to provide an intuitive knowledge management and communication experience through a voice-gesture-chat bot interface. It also provides a guided remote assistance using Augmented Reality (AR) technology.

This module offers the following features:

Technician Self Service

  • Service history, work order, customer / technician /asset details etc. through voice/chatbots
  • Knowledge Management integrated with HMDs

 

Remote assistance

  • Remote field technician assistance
  • Remote customer assistance
  • Guided work order execution

 

Virtual Training

  • Simulation-based, on-field technician training

 

The Field360 Smart Technician module can be an add-on, complementing the Field360 Standard module and can be further enhanced in terms of asset/equipment monitoring capabilities by deploying the Field360 Asset Intelligence module.

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