Field360 Smart Technician

Field360 Smart Technician is our recommended module for organizations looking to advance their field service personnel capabilities to the next level- experience first time right, reduced mean time to repair and increased customer satisfaction.

The Field360 Smart Technician module leverages state-of-the-art head-mounted device (HMD) technology to provide an intuitive knowledge management and communication experience through a voice-gesture-chat bot interface. It also provides a guided remote assistance using Augmented Reality (AR). This module offers the following features:

Technician Self Service

• Service history, work order, customer / technician /asset details etc. powered through voice/chat bot
• Knowledge Management integrated with HMDs

Remote assistance

• Remote field technician assistance
• Remote customer assistance
• Guided work order execution 

Virtual Training

• Simulation-based On-field Technician Training

The Field360 Smart Technician module can serve as a complement to the Field360 Standard module and can be further enhanced in terms of asset/ equipment monitoring capabilities by deploying the Field360 Asset Intelligence module.