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Modular Field Service Solution for a Digitally Enhanced Experience

Increasing standardization of manufacturing processes and equipment features along with limited differentiation in terms of field service talent is leading organizations to evolve their field services from a reactive to a more proactive customer-focused real-time approach. Within the next 5 years, nearly half of all field service providers are expected to offer a specialized digital customer experience, driven by the high penetration of integrated ERP systems, Internet of Things (IoT), Artificial Intelligence (AI) and Augmented- Virtual Reality (AR/ VR). More than 80% of customers today are willing to pay for better and more transparent field services, opening up the potential for increased manufacturer revenues, higher customer loyalty and climbs in long-term profitability.

 

Field Service Management Solution

 

Field services have today become an essential part of organizations’ customer retention and growth strategy across industries such as manufacturing, energy & utilities and engineering services. Hexaware’s Field360 solution empowers your field service team with the best of AI/ML, IoT, mobility and AR-VR to help you deliver great customer experiences, maximize cost savings, achieve higher services revenues, increased first-time fix-rates and enhanced customer satisfaction.

Hexaware’s Field360, built on Microsoft Dynamics 365, is a modular field service solution that incorporates next-gen technologies to achieve significant improvement in key metrics such as first-time fix rate, equipment uptime and asset performance while providing a unified field experience and reduced costs. It comprises the following modules:

  • Standard: Core module of Field360, offering a comprehensive set of features including work order management, maintenance, mobility, analytics, invoicing, and parts management.
  • Smart Technician: Enhances field service personnel capabilities in terms of self-service, remote assistance, and virtual training.
  • Asset Intelligence: Enhances asset and equipment monitoring and operational efficiencies via asset visibility, predictive maintenance, and intelligent parts management.

 

Our field service solution process is designed to develop a package tailored to your needs via a business needs assessment and benefit value analysis. These are then used to formulate a strategic roadmap and continuous improvement plan for your organization.

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