Modular field service solution for a digitally enhanced experience

Today’s field service paradigm is experiencing a shift from responsive to predictive with data being increasingly measured in real-time. Increasing levels of standardization in manufacturing processes, equipment features and limited potential to differentiate in terms of field service talent is leading organizations to evolve their field service from adopting a reactive need-based approach to a more proactive customer-focused approach. Digital customer experience is emerging as a significant transformation lever of on-site field service solutions that draws upon the high penetration of integrated ERP systems, Internet of Things (IoT), Artificial Intelligence (AI) and Augmented/ Virtual Reality (AR/ VR)

Within the next 5 years, the field service market is expected to grow at a CAGR of more than 13% YoY, with nearly majority of all field service providers expected to offer digital field service management for a specialized digital customer experience, supported by AI-based decision support and data-driven outcome-based contracts. More than 80% of customers are willing to pay for a better field service experience and increased transparency. A superior customer experience will lead to these customers becoming word-of-mouth ambassadors of the solutions they use, leading to increased manufacturer revenues, higher customer loyalty and climbs in long-term profitability.

The Innovative Field360 Features

Hexaware’s Field360, built on Microsoft Dynamics 365, is a modular field service solution that incorporates next-gen technologies to achieve significant improvement in key metrics such as first-time fix rate, equipment uptime and asset performance while providing a unified field experience and reduced costs. Field360 based on Microsoft dynamics field service management comprises of the following modules:

  • Standard

    Core module of Field360, offering a comprehensive set of features including work order management, maintenance, mobility, analytics, invoicing, and parts management.

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  • Smart Technician

    Enhances field service personnel capabilities in terms of self-service, remote assistance, and virtual training.

     

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  • Asset Intelligence

    Enhances asset and equipment monitoring and operational efficiencies via asset visibility, predictive maintenance, and intelligent parts management.

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Our field service solution process is designed to develop a package tailored to your needs via a business needs assessment and benefit value analysis. These findings are used to formulate a strategic road map and continuous improvement plan for your organization.


To experience exemplary field service and mobile workforce management that can be customized as per your special requirements, contact us.

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