Comprehensive field service management solution customized to your business needs
Today’s field service paradigm is experiencing a shift from responsive to predictive with data being increasingly measured in real-time. Increasing levels of standardization in manufacturing processes, equipment features and limited potential to differentiate in terms of field service talent is leading organizations to evolve their field service from adopting a reactive need-based approach to a more proactive customer-focused approach. Digital customer experience is emerging as a significant transformation lever of on-site field service solutions that draws upon the high penetration of integrated ERP systems, Internet of Things (IoT), Artificial Intelligence (AI) and Augmented/ Virtual Reality (AR/ VR)
Within the next 5 years, the field service market is expected to grow at a CAGR of more than 13% YoY, with nearly majority of all field service providers expected to offer digital field service management for a specialized digital customer experience, supported by AI-based decision support and data-driven outcome-based contracts. More than 80% of customers are willing to pay for a better field service experience and increased transparency. A superior customer experience will lead to these customers becoming word-of-mouth ambassadors of the solutions they use, leading to increased manufacturer revenues, higher customer loyalty and climbs in long-term profitability.
Hexaware’s Field360, built on Microsoft Dynamics 365, is a modular field service solution that incorporates next-gen technologies to achieve significant improvement in key metrics such as first-time fix rate, equipment uptime and asset performance while providing a unified field experience and reduced costs. Field360 based on Microsoft dynamics field service management comprises of the following modules:
Core module of Field360, offering a comprehensive set of features including work order management, maintenance, mobility, analytics, invoicing, and parts management.
Enhances field service personnel capabilities in terms of self-service, remote assistance, and virtual training.
Enhances asset and equipment monitoring and operational efficiencies via asset visibility, predictive maintenance, and intelligent parts management.
Our field service solution process is designed to develop a package tailored to your needs via a business needs assessment and benefit value analysis. These findings are used to formulate a strategic road map and continuous improvement plan for your organization.
To experience exemplary field service and mobile workforce management that can be customized as per your special requirements, contact us.
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