Comprehensive field service management solution customized to your business needs
Increasing standardization of manufacturing processes and equipment features along with limited differentiation in terms of field service talent is leading organizations to evolve their field services from a reactive to a more proactive customer-focused real-time approach. Within the next 5 years, nearly half of all field service providers are expected to offer a specialized digital customer experience, driven by the high penetration of integrated ERP systems, Internet of Things (IoT), Artificial Intelligence (AI) and Augmented- Virtual Reality (AR/ VR). More than 80% of customers today are willing to pay for better and more transparent field services, opening up the potential for increased manufacturer revenues, higher customer loyalty and climbs in long-term profitability.
Field services have today become an essential part of organizations’ customer retention and growth strategy across industries such as manufacturing, energy & utilities and engineering services. Hexaware’s Field360 solution empowers your field service team with the best of AI/ML, IoT, mobility and AR-VR to help you deliver great customer experiences, maximize cost savings, achieve higher services revenues, increased first-time fix-rates and enhanced customer satisfaction.
Hexaware’s Field360, built on Microsoft Dynamics 365, is a modular field service solution that incorporates next-gen technologies to achieve significant improvement in key metrics such as first-time fix rate, equipment uptime and asset performance while providing a unified field experience and reduced costs. It comprises the following modules:
Our field service solution process is designed to develop a package tailored to your needs via a business needs assessment and benefit value analysis. These are then used to formulate a strategic roadmap and continuous improvement plan for your organization.
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