Xenon - AI led Application Support Platform for Guidewire

Guidewire Application Performance has a direct impact on your Business. To ensure a consistently smooth experience for customers, Guidewire applications need to run efficiently 24×7.

In order to ensure that your Guidewire Applications support your business, you need to:

• Align IT and business goals
• Spend time improving your application performance rather than firefighting to make the application available 24×7

The reality is that application teams spend 80% of their time in Reactive/Business as usual activities, and struggle to find time for preventive and perfective maintenance activities. Hexaware’s AI-led Guidewire Application Support solution helps you reduce the time you spend on Reactive maintenance by:

• Preventing incidents
• Automating recovery when prevention is not possible
• Enabling Self-Service where #1 and #2 don’t work

Why work with us?

Our credo is Automation First, Self Service Next and Smart People last. In order to help efficiently run Guidewire InsuranceSuite and EnterpriseEngage, we follow a 5-step approach, ably supported by our Artificial Intelligence (AI)/ Machine learning (ML) based platform, Xenon. This approach involves:

• Continuous Monitoring and Reporting: To align Business and IT Key performance indicators
• Automation-led Operations to prevent incidents and automate recovery
• Optimized operating model and OpEx: To improve efficiency, resolve incidents first time right and reduce release cycle time
• Seamless transition: Guarantees accelerated transition at fixed cost
• Innovation & Customer Delight: Over and above contractual obligations

Benefits

• 2-5% improvement in Business & IT KPIs
• 15-25% cost benefits through automation and process excellence
• 20 – 30% productivity improvement
• Commercial model on a gain share basis. No cost for Xenon platform
• Fix transition cost of $70k – $100k for Guidewire Applications. No cost incurred for unsuccessful transition