Xenon - AI led Application Support Platform for Guidewire

Overview

Guidewire Application Performance has a direct impact on your Business. To ensure a consistently smooth experience for customers, Guidewire applications need to run efficiently 24×7.

In order to ensure that your Guidewire Applications support your business, you need to:

  • Align IT and business goals
  • Spend time improving your application performance rather than firefighting to make the application available 24×7

The reality is that application teams spend 80% of their time in Reactive/Business as usual activities, and struggle to find time for preventive and perfective maintenance activities. Hexaware’s AI-led Guidewire Application Support solution helps you reduce the time you spend on Reactive maintenance by:

  • Preventing incidents
  • Automating recovery when prevention is not possible
  • Enabling Self-Service where #1 and #2 don’t work

Why work with us?

Our credo is Automation First, Self Service Next and Smart People last. In order to help efficiently run Guidewire InsuranceSuite and EnterpriseEngage, we follow a 5-step approach, ably supported by our Artificial Intelligence (AI)/ Machine learning (ML) based platform, Xenon. This approach involves:

  • Continuous Monitoring and Reporting: To align Business and IT Key performance indicators
  • Automation-led Operations to prevent incidents and automate recovery
  • Optimized operating model and OpEx: To improve efficiency, resolve incidents first time right and reduce release cycle time
  • Seamless transition: Guarantees accelerated transition at fixed cost
  • Innovation & Customer Delight: Over and above contractual obligations

Benefits

  • 2-5% improvement in Business & IT KPIs
  • 15-25% cost benefits through automation and process excellence
  • 20 – 30% productivity improvement
  • Commercial model on a gain share basis. No cost for Xenon platform
  • Fix transition cost of $70k – $100k for Guidewire Applications. No cost incurred for unsuccessful transition

AI-led Approach to Guidewire Application Support Services

The performance of Guidewire Applications can make or break an Insurer’s business. To get the most out of your Guidewire investments, it is essential to have optimized Guidewire support services.

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