Enhancing the Customer Experience

A customer we were engaging with had an old portal with a lengthy form to be filled for getting online quotes. It lacked online policy service capability and it was further noted that they were losing business as 30% of their existing customers chose to switch to competitor insurers during this time. There was a high drop rate on the portal which was increasing the dependency on call center.

Hexaware redesigned the portal journey to enable self-service for Quote & Buy, Policy and Claims services. A portal platform, Sitecore, was implemented and a chat channel was also introduced. Guidewire edge services were customized to expose core services from Guidewire suite of applications. This led to 200% increase in hits through the portal and smart phones, 5x faster quote creation and reduction in drops by 80%. It also led to superior call-center bandwidth utilization with savings of 3000 person-days per year.

Improved Agents Productivity

Thank you so much, we will get back to you

Want us to get back to you ?

  • First Name*
  • Last Name*
  • Email*
  • Mobile Number*
  • Job Title
  • Organization
  • The information you provide will be used in accordance with our terms of Privacy Policy

    Please select 'I Agree' or 'No, Thanks'

  • ( Mandatory field * )