A leading life insurer required a digital age roadmap to ramp up with competitive demands of the ever-changing Insurance sector. The competitive landscape necessitated the carrier to shrink its IT infrastructure and costs yet progress digitally. A major demand in terms of metrics was to leverage data from being purely atomic and difficult to use into an intelligent, analytics-driven domain managed via key business drivers. The carrier enlisted Hexaware Digital Insurance Services to provide “AUTOMATE EVERYTHING™” leadership, providing user with self-services, cognitive computing, cloud analytics and the Internet of Things.
Hexaware’s leadership in providing both strategic and tactical service offerings provided the carrier with award-winning solutions received from Gartner, Novarica, NASSCOM and the Everest Group among others. Utilizing partner labs with Microsoft, Oracle, Informatica and Amazon Web Services, the insurer implemented Robotics Process Automation, Smart Analytics, and Artificial Intelligence.
The digital transformative exercise increased productivity, was non-disruptive to legacy business groups and was also user-friendly. The collaboration of manual efforts complemented by smart computers allowed for making of final decisions and recommendations only after numerous trials for allowing the machine to learn from all possible scenarios.
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