Hexaware partnered with a US pharmacy benefit manager to address critical challenges such as low member engagement, a suboptimal STAR rating, and high operational costs. By implementing a comprehensive digital transformation roadmap, Hexaware revamped the client’s core business processes, redesigned portals, and digitalized functions like enrollment and claims administration. By improving the user experience and integrating multiple channels, we helped modernize their operations, positioning them for greater scalability, efficiency, and customer satisfaction.
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