A leading Multinational telecommunications company wanted to optimize customer service processes, improve the efficiency and effectiveness of back-office operations, and reduce the cost of customer service.
Hexaware helped the client achieve this transition by setting up a 24x7x365 contact center for Virtual Relationship Management, Complaint Management, Request Management, and Customer Retention.
The benefits derived included an improved Customer Service Satisfaction Rating (CSAT), reduced operational costs, reduced manpower, and the development of Standard Operating Procedures (SOPs) for back-office processes.
Download the case study to learn more.
Download Now
Fill out the form below to gain instant access to our exclusive content.
Thank you for providing us with your information
A representative should be in touch with you shortly
Ready to Pursue Opportunity?
Every outcome starts with a conversation