06 May 2020
5 mins read
The Covid 19 pandemic has created a huge impact on the global economy and has forced many organizations to halt their operations to minimize the impact on their workforce. This begets the question whether lesser dependency on the human workforce and higher level of intelligent process automation of mundane repeatable tasks could have mitigated this risk thus enabling businesses to stay afloat during these challenging times. With ever increasing adoption of automation and the widespread availability of requisite technical skills, the cost of deploying digital workers continues to become more affordable which is in turn raises the levels of automation.. Thus automation has become more relevant than ever and digital workers are going to make the workplace more productive and safer for their human counterparts. Consider how intelligent process automation in the areas of logistics, high volume transactions such as payments processing and claims processing can help human workers maintain social distancing and establish an effective but safe work environment.
This pandemic has its tight grip on the health and economics worldwide but here are few of the many positives that we can take away from this experience.
In times of such crisis created by the pandemic there are many use cases that need additional resources to handle the spike in demand and intelligent process automation provides the much needed bandwidth to organizations esp. from the Government, Insurance, Healthcare and Life Sciences industries.
Intelligent Automation is for anyone aiming to achieve any of the following:
Points to Ponder when you automate
Hexaware’s Intelligent Process Automation Services (HiPAS) is a strategic offering that drives digital transformation for our clients. We offer solutions across the entire lifecycle of automation deployment from advisory to development and maintenance.
An Academy for Digital workers is pivotal for a seamless automation journey. Digital workers have similar IT security policies and guidelines like that of their human counterparts. Thus, the aspect of maintaining and re-schooling your digital workforce is as crucial as automation advisory and deployment. Robust efficient BOTs with minimal human in the loop drives faster adoption and creating a culture of automation across the enterprise
We have gone on the offensive with regard to handling the Covid-19 pandemic by being one of the first service providers to transition to providing Intelligent automation and comprehensive operations support from home office setups. Our teams are well prepared in these uncertain times and can go live within 15 business days.
Alternate development and operations centers in Mexico and Philippines provide surge capacity, improved operating model resiliency and about 15% cost take out.
Remote assessments and transition of work is enabled through our risk mitigated approach to transition using the TransX approach.
We will continue to keep track of the global impact of Covid-19 on the business of our customers worldwide and continue to deliver over and beyond our commitment. Hexaware is committed and poised to ‘weather this storm’, take care of our customers, our employees and together learn from the challenges that can permanently change the way we engage and work.
We are prepared to embrace the new normal with digital workers and the ability to leverage synergies from the newest technologies. Intelligent Process Automation, Artificial Intelligence, Machine Learning and Analytics will work closely in tandem with human capital who will be responsible for more evolved tasks that need intelligent decision making in the post Covid-19 era.
About the Author
Principal Consultant - Automation, Business Process Services at Hexaware has over 16 years of industry experience spanning across Sales, Presales, Business Strategy, Account Management and Program Management.
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