20 Apr 2020
3 mins read
As humans, we are learning something every day, if only we pay attention to it, that is!
If you are in a business of mentoring/training or have people dependent on you to get their job done, then the opportunity for you to learn & coach those, that are dependent on you, is immense. So, if you are involved in coaching your people, read on!
Many a times, we believe that if we tell the audience, what has to be done, the audience will do it. Which is true when those tasks/instructions are basic & generic. However, when you are responsible for someone’s career progression, then just telling them is not enough! You have to go beyond telling. That is what we are going to discuss here.
As we know, each one of us is unique & have different learning capabilities. Hence, it is very important for anyone, who is responsible for coaching their people, to know that the same strategy would not work for all. You have to have different paths for different people. Let’s look at the 3 ways that you can use to coach your people effectively & bring about positive change.
It is imperative that each one of us is aware about these methods & know about the execution of the same. Because, as I said earlier, if you are in a role where people depend upon you to get the job done, then you would have to coach quite a few people to make that happen.
When you cascade what & how of the things to the audience by telling, showing & then letting them do it, you ensure that every individual is taken care of.
At Hexaware, we build this in each of our trainers who is responsible for training new work force & also introduce the existing work force to this, through the OD programs PACE, STEP & LEAP. These techniques are also inscribed further through the plethora of behavioral training sessions on Mentorship, Mindfulness, Effective coaching & Feedback to name a few. Furthermore, the trainers are also taken through a rigorous “Train the Trainer” program, where these methods are practiced.
We have reaped the benefits of this approach in our new hire training programs specifically. To give an example, in one of the e-commerce processes where this was introduced, the throughput of new hire training program improved by 7% on yearly basis in 2019. Also, the same was voiced by the trainees during their testimonials regarding the training program.
This method can go a long way in forming trust relationships & is applicable in each field of life & not just at work.
So, if you are already doing this, Kudos to you & if not, as you read in the beginning, we are always learning & trying new things will only open more horizons in future.
About the Author
Rahul Wadkar, Deputy Manager at Hexaware has over 7 years’ experience in System, Process & Product training. He has been part of strategic planning & execution of training activities for voice, chat & email processes across Telecom, Cable broad band & E-commerce domains providing technical support & customer service related training interventions. He also been part of the BCP & Transition activities during his professional journey.
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