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Business Process Services
May 19, 2020
Our client is a leading Global Custodian Bank for whom Hexaware does a significant extent of critical middle and back office processes.
Covid-19 posed a significant challenge to us and to our client. Some of the key questions in everyone’s mind:
But we did it! Working together with the client team, we did pull off a miracle:
We handled significant volume spikes; e.g. 33% higher transaction volumes in trade management in a work from home operating model. This transaction volume was a historical high for the customer in over 20+ years.
How did we do it?
We did experience a process of settling into the new normal, but were able to quickly turn things around.
As Covid-19 continues to pulverize global economies while causing significant capital markets volatility, we were not only able to ensure business continuity but also achieved exceptional performance.
And this is just one of the examples from many success stories Hexaware has under its wings.
A testament to the Hexaware spirit rising above the current crisis to deliver value to customers.
About the Author
Bennet Kumar
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Every outcome starts with a conversation