Vast, Fast, And Relentless: Consumer Buying Enters A New Era


  • Michelle Beeson – Senior Forrester Analyst
  • Anil Roy – Vice President Information Technology, Ricoh USA, Inc.
  • Todd Miller – Senior Director Brand Strategy & Experience, Wawa, Inc.
  • Sreekanth Singaraju – Senior Vice President Digital Customer Experience, Hexaware

Today, consumers are more and more willing to experiment and integrate digital and physical interactions to create the best experience for themselves, giving businesses even better opportunities to create digital customer experiences. 

To deliver a superior customer experience journey, consumer-facing organizations must formulate a customer experience strategy. Retailers will also need to evolve their business models and technology to improve customer experience by providing digitally enabled person-to-person (P2P) customer interactions across intertwined touchpoints.

This exclusive on-demand webinar, in partnership with Tech Monitor, brings together experts to discuss:

  • Upcoming customer and competitor trends defining the future of retail
  • Engagement strategies embraced by consumer-facing firms
  • Gaining a competitive edge with Digital Product Engineering
  • Need for customer-centricity while adopting new technology