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Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services

Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 7 October 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.

Webinar

Evolving Role of Cognitive Contact Centers in Virtual Clinical Trials

Aug 08, 2026
2 min read
Webinar

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Key Takeaways

– A Cognitive Contact Center manages the shift to virtual clinical trials for patients and sponsors.
– Best practices and strategies for scaling up Contact Center Management anchor the webinar.
– Topics include planning global operations across multiple locations and languages.
– Using Voice of the Customer (VoC) and omnichannels in key decisions rounds out the session.

Evolving Role of Cognitive Contact Centers in Virtual Clinical Trials

With majority of the clinical trials moving to a virtual model of operation, a Cognitive Contact Center is critical to manage this shift for patients and sponsors. Such a modernized contact center requires to have superior capabilities to deliver in a remote and risk-free setting. This webinar aims at sharing knowledge on the observed industry challenges in quickly setting-up and scaling contact centers while accelerating the move to virtual trials and managing expectations with your sponsors.

Watch the webinar for insights on:

Best practices & strategies for scaling up Contact Center Management
How to plan for global operations supporting multi-locations and maximum languages in a dynamic environment
Leveraging the cognitive experiences in enhancing the customer experience and reducing the agent caseload
How to use Voice of the Customer (VoC) and omni-channels in key decisions?
How to find the balance between customer experience and operational costs?
How to approach automation in Contact Center Management?