Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services
Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services
Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 7 October 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.
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– Hexaware’s multi-omnichannel approach interacts with customers across web, mobile, and voice channels.
– The customer-centric approach remembers preferences, last interactions, and CRM details.
– Social media analysis predicts intent, delivering personalized status, answers, or recommendations.
– The service remains available 24×7, including non-business hours, weekends, and holidays.
We interact with the customer in the channel of his or her choice – whether it be web, mobile, enterprise chat, social chat, web chat or near / far voice channels.
It is truly a customer-centric approach as we remember:
We are 24×7 available – on business hours, non-business hours, weekdays, weekends as well as holidays.
Read the blog Why What How to Automate to know how our automation solutions can help at every stage of your business.
Watch this video to learn more about our multi / omnichannel approach for transforming your customer experience.