Our approach begins with the premise that customer experience is imperative for contact center transformation. Industry-leading studies and reports have confirmed that great customer experience is not only crucial to brand differentiation but also helps to deliver direct financial benefits to enterprises.
Contact centers have a crucial role to play in improving customer experience. However, several factors contribute to poor and fragmented experiences. It is surprising but true that even after being present for nearly three decades, the industry’s key concerns and priorities have remained largely unchanged.
Hexaware’s Contact Center Transformation (CCT) solutions leverage disruptive technologies to transform customer experience while achieving radical performance breakthroughs and efficiencies. With AI, NLP, programmable omnichannel communication, advanced analytics, and smart digital devices, we will help you achieve measurable savings, increase your CSAT/NPS scores, and improve agent productivity and experience.
Hexaware’s contact center transformation can be leveraged through a 360-degree offering.
Strategic Consulting for Experience Transformation
Identifying and addressing the factors impacting customer experience
Through a deep discovery and analysis of your current setup, customer journeys, product, and service offerings, we will identify the roadblocks as well as opportunities for cost efficiencies and customer experience. Leveraging our proprietary accelerators, along with our extensive industry experience both on the operations, as well as the technology side, our team of experts & automation consultants will craft a contact center strategy designed to deliver business value.
Experience focused vision
Fail early, and learn fast approach
AI-powered Conversational Experiences and Modern Contact Center as a Service
Transform your contact center into an experience center leveraging AI & cloud
On-premises contact centers with legacy systems can become an obstacle to customer experience. We will harness the power of AI & cloud to modernize your contact center with contemporary technologies and solutions. This will enable a scalable & rapid deployment at reduced costs and seamless transformation.
Scale your customer service with the help of your flexible contact center
Deploy contemporary technologies for enhanced customer experience across channels
Enhance your contact center metrics & standards
Optimize your costs through improved agent performance, introducing digital assistants, targeted & insights-driven QC, and compliance
Unlock new revenue streams for your business
Evolve the Agile way
Continuous Experience Delivery using Analytics and Insights
Delivering consistent experiences across channels
Customer experience is not a one-time event. Ensuring superior customer experience with every interaction, across every channel requires a continuous experience framework and capability.
Leverage the Agile approach to contact center modernization
Continuously evolve your contact center to drive great customer experience
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