Case Study Unlocking Efficiencies across Web Content Management Operations for a Leading Global Travel and Leisure Service Provider Innovation is the key to modernization. In order to meet the digital demands of our client, a global travel company providing tourism services to over 7 million customers with global offices in more than 27 countries Hexaware had to call upon their innovative experience with business solutions and next gen technology expertise. To deal with the client’s shortcomings of web operation inefficiencies due to lack of a centralized system, Hexaware developed a customized centralized website content management to support the client’s web operations. The key highlights of this solution were: Reduction in dependency Higher availability of resources Quicker response times Ticket-based task allocations and more The principal benefits garnered post implementation of the web content operations solution are: Estimated 55% cost savings 99% overall accuracy 100% TAT 85% resource utilization with 24*7 availability and more