Touchless Transition – For Uninterrupted Deliveries from within the Safety of Your Homes

Touchless Transition – For Uninterrupted Deliveries from within the Safety of Your Homes

A leading fashion and lifestyle E-Commerce enterprise, offering designer and international brands through its omnichannel retail platform partnered with Hexaware seeking an efficient remote working ecosystem. They anticipated a volume surge during their flagship sale and sought a seamless, touchless transition for secure remote working, WFH model enablement and remote collaboration tools.

The key transition requirements undertaken by Hexaware for the client included:

  • Subleasing of premises and hosted IT/Infra setup
  • Phased ramp up with VPN setup to expedite training sessions
  • Mumbai Voice resources aligned to support EORS volumes and many more

Hexaware’s innovative automation and technology-enabled Touchless Transition Approach delivered business benefits like:

  • Seamless switch from onsite delivery to WFH model within 48 hours
  • Achieved remote OJT and go-live with 94% throughput
  • BCP readiness in 3 weeks
  • 150% of forecasted volume, handled successfully 5/5 on client VOC

Get detailed insights into the touchless transition approach that ramped up our client’s operations for embracing new resilient measures and immersive experience

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