Hexaware asked BFS leaders about their current strategy towards automation – focusing on its adoption within their business processes. Our study found the below results:
- Over 69% leaders have a plan in place
- 14% are still formulation a plan
- Less than 17% are pursuing automation ad hoc
Besides, there is a great deal of activity around Intelligent Automation with over 45% of BFS organizations at least piloting AI and Machine Learning. Satisfactions ratings by enterprise customers that bought RPA was high with 78% expecting to deliver RPA to deliver cost savings of 20% and above. 88% RPA customers that built a CoE were satisfied or very satisfied that the CoE was effective in delivering business.
