The State of Automation in Banking 2017

The State of Automation in Banking 2017

Hexaware asked BFS leaders about their current strategy towards automation – focusing on its adoption within their business processes. Our study found the below results:

  • Over 69% leaders have a plan in place
  • 14% are still formulation a plan
  • Less than 17% are pursuing automation ad hoc

Besides, there is a great deal of activity around Intelligent Automation with over 45% of BFS organizations at least piloting AI and Machine Learning. Satisfactions ratings by enterprise customers that bought RPA was high with 78% expecting to deliver RPA to deliver cost savings of 20% and above. 88% RPA customers that built a CoE were satisfied or very satisfied that the CoE was effective in delivering business.

Download the HFS and Hexaware study “The State of Automation & AI: The C-Suite’s Number One Strategic Imperative”.

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