The State of Automation and AI: CSuite’s Number One Strategic Imperative for Operations

The State of Automation and AI: CSuite’s Number One Strategic Imperative for Operations

HfS conducted the first-of-its kind research with support from Hexaware, involving 400 senior IT and operations executives from enterprise customers to drive a fact-based discussion on the impact and maturity of automation and Artificial Intelligence (AI) on business operations.

The study showed that operations leaders are facing tremendous challenges at the start of their automation journey, with no clearly established playbooks to follow.

Key findings:

  • Four-fifths of the C-Suite are demanding automation and AI as a critical part of their operations strategy
  • 98% of enterprises have an automation agenda
  • Over 70% of customers are planning to deploy RPA over the next two years
  • 50% of customers believe that AI will be applicable for a broad set of process

Download this HfS study supported by Hexaware - The State of Automation and AI: C-Suite’s Number One Strategic Imperative for Operations.

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