One of the greatest challenges for Insurers is to become a world class claims organization. This is possible only if they have a flexibility to adapt to changing business needs.
Today customers experience world class experiences, intuitive customer journeys across multiple screens and channels, and products and services that are designed to suit their unique needs. AI and Machine Learning help insurers with the ability to anticipate customer needs and design products accordingly. With machines, systems and processes feeding into a centralized data hub, it will even be possible for an insurer to warn a customer of potential hazards in his travel route and avert a car accident!
What does the future hold?
- Drones and bots assisting in claims management
- Customized products
- Super-fast service and time to market
- Customer-centric business model
