In the current business landscape, an enterprise must regularly assess its technologies and IT environment to stay ahead in business. An enterprise’s CIO must examine –
- How their technologies are performing compared to their counterparts available in the market
- What is the cost they must pay for technology and their operations
- What kind of technology the competition is using
If you are not aware how your IT investments are supporting your business plans, it can cause serious trouble to your organization. This paper will help you understand how to measure service value against the money you spent on technology and benchmark key performance indicators against peers.
