Business Process Services Healthcare Case Study RPA for a leading European Healthcare Service Provider Hexaware’s Robotic Process Automation enabled BOTs helped a leading Healthcare service provider improve their customer service to ensure claims were processed faster. By automating major areas within claims, the client was able to achieve ROI almost from day 1 of the RPA implementation. Our model continued to open new avenues for automating future processes while making limited changes to the client’s existing environment. Major benefits delivered to the client are: Improved and standardized operations; defragmented processes Efficiency through RPA and process transformation Total cost benefit of 46% Steady state savings of ~49%