A global LPG distributor faced operational inefficiencies due to outdated on-premises technology, which limited their contact center functionalities and customer satisfaction. Manual interventions, lack of intelligent call routing, and time-consuming voicemail handling were some of the key challenges.
Hexaware stepped in with a cloud-based contact center solution integrated with Microsoft Teams. This transformation enhanced cost-efficiency, scalability, and resilience while introducing AI-enabled features for future readiness. The solution provided flexible remote work options, intelligent call routing, and real-time monitoring, leading to significant cost savings and a superior experience for customers and employees.
Read the full case study to discover how we transformed the contact center.
Download Now
Fill out the form below to gain instant access to our exclusive content.
Ready to Pursue Opportunity?
Every outcome starts with a conversation