Parcel Delivery Optimization with Agile-based Product Management for a Leading Consumer Delivery Specialist

In recent times, things have become challenging for delivery specialists when it comes to managing the delivery chain optimally. This has created an urgent need to re-strategize product management and delivery chain optimization. Agile DevOps has become a key component to achieve this in a timely and cost-efficient way, thanks to the latest modern delivery techniques that give a solid foundation to design a futuristic modern architecture.

This case study talks about how we optimized the delivery chain of a leading consumer delivery specialist by adopting an agile-based product management approach. The client wanted to minimize manual intervention in their delivery processes as it consumed a lot of time and resources and became a hurdle in achieving delivery deadlines. Also, it led to high operational costs. The client also wanted to modernize the overall architecture for a better customer service experience and a future-ready delivery system.

Our modern delivery services eliminated the primary business challenges strategically by using agile DevOps as a key enabler. We modernized the architecture by implementing API-based microservices for faster performance and better response.

Business Benefits 

• Now the client could manage 100% more deliveries
• Improvement in courier utilization and management by 30%
• Operations team workload reduced by 70%
• TCO reduction by 20%
• Reduction in the number of ‘courier covers’ to be hired